Office Manager

Culligan Water; Cape Girardeau (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dental and vision

Wellness Program with incentives

401K with employer match

Tuition reimbursement and scholarship

Paid time off and holidays

Career advancement through training

Work-life balance with normal hours

Training and corporate support

Employee recognition events

Job summary

Culligan of Cape Girardeau is seeking an experienced Office Manager to lead a fast-paced, customer-focused team. You will oversee customer calls, administrative duties, payroll, and financial reporting while coaching staff to deliver a quality experience.

This role emphasizes accountability, open communication, and a hands-on management approach within the Packard Culligan group. Our office culture values relationships, unity, and local leadership, with competitive pay and strong benefits.

Qualifications

• 3+ years of direct management experience, ideally in office or customer service management.
• Experience with payroll, budgeting, AR/AP and accounting functions.
• Strong interpersonal and communication skills; ability to lead and develop employees.

Responsibilities

• Create and foster a positive work environment.
• Lead hands-on management and develop employees across roles.
• Ensure professional behavior with customers, employees and vendors; take corrective action as needed.
• Improve customer satisfaction, growth, and retention.
• Train and coach office staff to identify sales opportunities.
• Schedule deliveries, service and sales appointments efficiently.
• Analyze data to improve customer service and retention.
• Oversee financial reporting and expense control.
• Manage CRM and inventory reporting; resolve discrepancies.
• Oversee credit and collections for new orders and delinquent accounts.

Skills

People management

Customer service

Communication

Office management

Education

High school diploma or equivalent

Business degree (preferred)

Job description

OFFICE MANAGER – GREAT BENEFITS and COMPETITIVE PAY!

Culligan of Cape Girardeau is looking for our next Office Manager!

Are you an experienced Office Professional who is looking for a hands-on management position that requires a high level of customer interaction? Do you enjoy coaching your team to success and creating a fun, positive environment? Do you thrive in a fast-paced, high volume environment? Do you have an eye for improvement? Do you want to help elevate people’s lives through water?

If so, this may be the opportunity for you!

As a Packard Culligan Water Office Manager, you will handle customer calls and administrative duties as well as fulfilling managerial responsibilities, for example, financial reporting, supervision, payroll, etc. Our Office Managers plays a vital role in both dealership's success by ensuring customer satisfaction and retention, creating a motivated and competent workforce, open and effective communications, and assisting in the attainment of company’s goals.

Culligan of Cape Girardeau is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our Cape Girardeau team operates with values based on relationships, unity, listening and leading locally.

What is the Office Manager responsible for?

• Creating and fostering a successful work environment that promotes positive morale, productivity and employee development
• Enacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
• Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed
• Improve customer satisfaction, growth, and retention
• Effectively train and coach the office staff to seek opportunities for additional sales
• Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
• Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
• Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
• Manage customer information system(s). Ensure timely and accurate processing of information
• Accurately report inventories on schedule and resolve discrepancies
• Manage credit and collections function to include new customer orders and delinquent accounts
• Ensure compliance with company policies, recommend policy change or corrective action when appropriate

What can Culligan offer you?

• A competitive base salary with high incentive potential

We offer Employees unbelievable benefits!

• Dental and vision
• Wellness Program with incentives
• 401K with employer match
• Tuition reimbursement and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work-life balance, with Monday-Friday, normal business operating hours
• Continuous training and development, as well as corporate support in human resources, accounting and compliance
• Employee recognition events and an annual company meeting (some light, annual travel is required for this role)

What qualifications are we looking for?

• 3+ years ofdirectmanagement experience, ideally including…
  • Office or customer service management
  • Management experience that supported active employee development
• Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
• Strong experience in a customer service capacity
• Excellent interpersonal skills, effective verbal and written communication skills
• Education to include high school diploma or equivalent
• In a perfect world…
  • Business degree with an emphasis in accounting, or related business administration experience
  • Experience in the water conditioning industry or a service related industry

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.