Office Manager

Packard Culligan Water; Belleville (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Dental and vision

401K with employer match

Tuition reimbursement

Paid time off

Career advancement

Work-life balance

Training and development

Annual company meeting

Job summary

Packard Culligan Water in Belleville is seeking an Office Manager with hands-on leadership and a focus on customer satisfaction. The role includes managing financial reporting, supervision, payroll, and day-to-day office operations in a fast-paced environment.

You will develop employees, coach for sales opportunities, and ensure professional conduct with customers and vendors. The position offers competitive benefits and opportunities for growth within a family-owned franchise.

Qualifications

• Minimum 3+ years of direct management experience (office or customer service management).
• Accounting functions experience including payroll, budgeting, AR/AP.
• Strong communication and interpersonal skills.

Responsibilities

• Create and foster a productive work environment with positive morale.
• Lead and coach office staff to deliver quality customer experiences.
• Oversee financial reporting, supervision, payroll, and compliance with policies.
• Schedule appointments and manage resources for delivery, service, and sales.
• Analyze data to improve customer service, retention, and growth.
• Maintain accurate dealership financial reports and inventory records.
• Manage credit and collections for new orders and delinquent accounts.

Skills

Customer service

Team leadership

Interpersonal skills

Communication

Education

High school diploma

Business degree (preferred)

Job description

OFFICE MANAGER – GREAT BENEFITS and COMPETITIVE PAY!

Culligan of Belleville is looking for our next Office Manager!

Are you an experienced Office Professional who is looking for a hands‑on management position that requires a high level of customer interaction? Do you enjoy coaching your team to success and creating a fun, positive environment? Do you thrive in a fast‑paced, high volume environment? Do you have an eye for improvement? Do you want to help elevate people’s lives through water?

If so, this may be the opportunity for you!

As a Packard Culligan Water Office Manager, you will handle customer calls and administrative duties as well as fulfilling managerial responsibilities, for example, financial reporting, supervision, payroll, etc. Our Office Managers play a vital role in both dealership success by ensuring customer satisfaction and retention, creating a motivated and competent workforce, open and effective communications, and assisting in the attainment of the company’s goals.

Culligan of Belleville is a successful dealership within the Packard Culligan franchise group, which has been family‑owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our Belleville team operates with values based on relationships, unity, listening, and leading locally.

What is the Office Manager responsible for?

• Creating and fostering a successful work environment that promotes positive morale, productivity, and employee development
• Enacting a hands‑on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
• Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed
• Improve customer satisfaction, growth, and retention
• Effectively train and coach the office staff to seek opportunities for additional sales
• Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
• Provide, compile, and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
• Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
• Manage customer information system(s). Ensure timely and accurate processing of information
• Accurately report inventories on schedule and resolve discrepancies
• Manage credit and collections function to include new customer orders and delinquent accounts
• Ensure compliance with company policies, recommend policy change or corrective action when appropriate

What can Culligan offer you?

We offer employees unbelievable benefits!

• A competitive base salary with high incentive potential
• Dental and vision
• Wellness Program with incentives
• 401K with employer match
• Tuition reimbursement and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work‑life balance, with Monday‑Friday, normal business operating hours
• Continuous training and development, as well as corporate support in human resources, accounting, and compliance
• Employee recognition events and an annual company meeting (some light, annual travel is required for this role)

What qualifications are we looking for?

• 3+ years of direct management experience, ideally including…
  • Office or customer service management
  • Management experience that supported active employee development
• Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
• Strong experience in a customer service capacity
• Excellent interpersonal skills, effective verbal and written communication skills
• Education to include high school diploma or equivalent
• In a perfect world…
  • Business degree with an emphasis in accounting, or related business administration experience
  • Experience in the water conditioning industry or a service related industry

Packard Culligan offers full‑time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.