Office Manager - Patient Experience & Retail Ops

Socket.dev; High Point (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

EyeCare Partners in High Point, NC, is looking for an Office Manager to supervise daily operations, drive Total Patient Experience (TPE), and oversee sales and profitability of the office. The role requires leadership, HR management, inventory control, and compliance with HIPAA and OSHA guidelines.

A Licensed Office Manager will possess a State Optician’s License where required by the company. You will lead scheduling, training, performance reviews, and coordination with doctors, ensuring

Qualifications

• Experience in management, beneficial in eye-care or retail settings.
• Background check acceptable as per state requirements.
• Ability to provide identity and work authorization in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPAA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Leadership

Team management

Education

HSD or GED

ABO, NCLE, LDO could be preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in High Point, NC, is looking for an Office Manager to supervise daily operations, drive Total Patient Experience (TPE), and oversee sales and profitability of the office. The role requires leadership, HR management, inventory control, and compliance with HIPAA and OSHA guidelines.

A Licensed Office Manager will possess a State Optician’s License where required by the company. You will lead scheduling, training, performance reviews, and coordination with doctors, ensuring