Office & Client Relations Lead - Landscaping Ops

Rooted; O’Fallon (MO); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Archway, a premier landscaping company serving the St. Louis, MO area, seeks an organized Office Administrator / Customer Service Representative to be the heartbeat of daily operations.

You will be the first contact for clients, managing scheduling, invoicing, and records while coordinating with field crews to ensure smooth service delivery. This full-time, on-site role offers growth and a supportive team in a dynamic seasonal environment.

Qualifications

• Excellent verbal and written communication.
• Ability to multitask in a fast-paced, seasonal environment.
• Proficiency in Microsoft Office and email; scheduling/CRM experience a plus.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail to ensure accuracy in records and tasks.

Responsibilities

• Customer Service/Communication: assist customers via phone and in person and resolve issues.
• Logistics & Scheduling: manage calendars and route field crews efficiently.
• Financial Administration: handle collections and process payments accurately.
• Inbox Management: monitor emails and respond promptly.
• Data Integrity: maintain precise customer records and service logs.
• Team Liaison: coordinate between office and field crews with real-time updates.

Skills

Communication

Multitasking

Tech skills

Problem solving

Detail-oriented

Tools

CRM software

Job description

Archway, a premier landscaping company serving the St. Louis, MO area, seeks an organized Office Administrator / Customer Service Representative to be the heartbeat of daily operations.

You will be the first contact for clients, managing scheduling, invoicing, and records while coordinating with field crews to ensure smooth service delivery. This full-time, on-site role offers growth and a supportive team in a dynamic seasonal environment.