Office Manager: Lead Teams & Service Excellence

Dead River Company; West Lebanon (NH); Presencial; USD 55.000 - 83.000; Jornada completa

Descripción de la vacante

Dead River Company in West Lebanon, NH seeks an Office Manager to oversee daily office operations, lead staff development, and ensure a top-tier customer experience. You will act as a trusted leader and ambassador, driving collaboration and operational excellence across the district.

The role focuses on recruiting and coaching teams, delivering outstanding service, and aligning payroll, benefits, and reporting with organizational goals. A proactive, customer-focused leader is essential.

Formación

• Several years of supervisory experience in an office or customer service environment.
• Proven ability to lead, motivate, and develop successful teams.
• Strong customer service and conflict-resolution skills.

Responsabilidades

• Recruit, hire, onboard, and develop talented office team members.
• Lead, coach, and support customer service staff to consistently deliver exceptional service.
• Conduct weekly team huddles and ongoing coaching conversations to keep teams engaged and aligned.
• Resolve complex customer concerns with professionalism and care.
• Complete performance evaluations, performance scorecards, and provide wage recommendations.
• Manage district payroll submissions and employee benefit changes.
• Partner with district leadership through department meetings, budgeting activities, and strategic planning.
• Promote a positive culture built on teamwork, accountability, and continuous improvement.
• Ensure compliance with company policies and applicable state and federal regulations.
• Provide leadership and support in employee training, sales initiatives, office safety, workers' compensation, and district events.
• Identify opportunities to improve reporting processes and operational efficiency.

Conocimientos

Supervisory experience

Leadership

Customer service

Conflict resolution

Descripción del empleo

Dead River Company in West Lebanon, NH seeks an Office Manager to oversee daily office operations, lead staff development, and ensure a top-tier customer experience. You will act as a trusted leader and ambassador, driving collaboration and operational excellence across the district.

The role focuses on recruiting and coaching teams, delivering outstanding service, and aligning payroll, benefits, and reporting with organizational goals. A proactive, customer-focused leader is essential.