Office Manager

Dead River Company; West Lebanon (NH); On-site; USD 55,000 - 83,000; Full time

Job summary

Dead River Company in West Lebanon, NH seeks an Office Manager to oversee daily office operations, lead staff development, and ensure a top-tier customer experience. You will act as a trusted leader and ambassador, driving collaboration and operational excellence across the district.

The role focuses on recruiting and coaching teams, delivering outstanding service, and aligning payroll, benefits, and reporting with organizational goals. A proactive, customer-focused leader is essential.

Qualifications

• Several years of supervisory experience in an office or customer service environment.
• Proven ability to lead, motivate, and develop successful teams.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Recruit, hire, onboard, and develop talented office team members.
• Lead, coach, and support customer service staff to consistently deliver exceptional service.
• Conduct weekly team huddles and ongoing coaching conversations to keep teams engaged and aligned.
• Resolve complex customer concerns with professionalism and care.
• Complete performance evaluations, performance scorecards, and provide wage recommendations.
• Manage district payroll submissions and employee benefit changes.
• Partner with district leadership through department meetings, budgeting activities, and strategic planning.
• Promote a positive culture built on teamwork, accountability, and continuous improvement.
• Ensure compliance with company policies and applicable state and federal regulations.
• Provide leadership and support in employee training, sales initiatives, office safety, workers' compensation, and district events.
• Identify opportunities to improve reporting processes and operational efficiency.

Skills

Supervisory experience

Leadership

Customer service

Conflict resolution

Job description

This role is based out of our Market location in West Lebanon, NH

Salary Range- $55,000 - $83,000 - Based on experience

At Dead River Company, we're more than Northern New England's leading energy provider. We're a company built on integrity, community, and a commitment to delivering exceptional service to our customers. If you're a motivated leader who enjoys building high-performing teams, creating efficient office operations, and making a meaningful impact every day, we'd love to hear from you.

Lead Operations. Develop People. Deliver Exceptional Service.

As an Office Manager, you'll play a critical role in the success of our district by overseeing daily office operations, leading and developing staff, and ensuring an outstanding customer experience. Serving as a trusted leader and Dead River Company ambassador, you'll foster a collaborative, customer-focused workplace while driving operational excellence.

What You’ll Do

In this dynamic leadership role, you will:

• Recruit, hire, onboard, and develop talented office team members.
• Lead, coach, and support customer service staff to consistently deliver exceptional service.
• Conduct weekly team huddles and ongoing coaching conversations to keep teams engaged and aligned.
• Resolve complex customer concerns with professionalism and care.
• Complete performance evaluations, performance scorecards, and provide wage recommendations.
• Manage district payroll submissions and employee benefit changes.
• Partner with district leadership through department meetings, budgeting activities, and strategic planning.
• Promote a positive culture built on teamwork, accountability, and continuous improvement.
• Ensure compliance with company policies and applicable state and federal regulations.
• Provide leadership and support in employee training, sales initiatives, office safety, workers' compensation, and district events.
• Identify opportunities to improve reporting processes and operational efficiency.

What We’re Looking For

Required Qualifications

• Several years of supervisory experience in an office or customer service environment.
• Proven ability to lead, motivate, and develop successful teams.
• Strong customer service and conflict-resolution skills.

Key Strengths for Success

• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Sound judgment and effective decision-making skills.
• Ability to prioritize, delegate, and follow through on commitments.
• Experience developing and delivering employee training.
• Positive leadership style with a passion for coaching and mentoring others.
• Ability to thrive in a fast-paced, service-oriented environment.

Why Join Dead River Company?

At Dead River Company, we believe our people are our greatest asset. When you join our team, you'll become part of an organization that values:

• Integrity and professionalism
• Employee growth and development
• Teamwork and collaboration
• Customer-focused service
• Continuous improvement and innovation
• A strong commitment to the communities we serve

Join a company where your leadership makes a difference every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.