Customer Service & Admin Specialist

Dead River Company; Waterville (ME); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health Insurance – Premiums as low as

Dental insurance

Vision Insurance

Company Provided Life insurance

Short-term and Long-Term disability

401(k) plan with company match

Paid time off and 10 paid holidays

Tuition Reimbursement for employees

Scholarships and grant for employee’s

Discounts on our products and services

Work uniform and boot and prescription

Paid Training at our State-of-the-art

Opportunity for growth!

Locations in MA, ME, NH, and VT

Job summary

Dead River Company in Waterville, ME is seeking a Customer Service Representative who will handle front desk duties, answer calls, assist walk-in customers, and maintain customer accounts using the ADDS E3 system.

You will support accounts payable/receivable, price changes, and deposits, learn products and delivery schedules, participate in promotional programs, and help the office team with filing, scanning, and other clerical tasks.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service experience including computer work preferred.
• Knowledge of ADDS E3 system preferred.
• Excellent communication and organizational skills.

Responsibilities

• Answer incoming telephone calls and assist walk-in customers.
• Maintain customer accounts using the ADDS E3 system.
• Handle clerical tasks: inventory control, accounts payable, accounts receivable, postings, price changes, payments, and deposits.
• Develop knowledge of all departments, products, services, and delivery schedules.
• Support promotions, market objectives, and contests.
• Cross-train and assist other office staff.
• Perform filing, photocopying, and shredding.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

Education

High school diploma

Tools

ADDS E3 system

Job description

Dead River Company in Waterville, ME is seeking a Customer Service Representative who will handle front desk duties, answer calls, assist walk-in customers, and maintain customer accounts using the ADDS E3 system.

You will support accounts payable/receivable, price changes, and deposits, learn products and delivery schedules, participate in promotional programs, and help the office team with filing, scanning, and other clerical tasks.