Customer Service Representative

Dead River Company; Waterville (ME); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health Insurance – Premiums as low as

Dental insurance

Vision Insurance

Company Provided Life insurance

Short-term and Long-Term disability

401(k) plan with company match

Paid time off and 10 paid holidays

Tuition Reimbursement for employees

Scholarships and grant for employee’s

Discounts on our products and services

Work uniform and boot and prescription

Paid Training at our State-of-the-art

Opportunity for growth!

Locations in MA, ME, NH, and VT

Job summary

Dead River Company in Waterville, ME is seeking a Customer Service Representative who will handle front desk duties, answer calls, assist walk-in customers, and maintain customer accounts using the ADDS E3 system.

You will support accounts payable/receivable, price changes, and deposits, learn products and delivery schedules, participate in promotional programs, and help the office team with filing, scanning, and other clerical tasks.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service experience including computer work preferred.
• Knowledge of ADDS E3 system preferred.
• Excellent communication and organizational skills.

Responsibilities

• Answer incoming telephone calls and assist walk-in customers.
• Maintain customer accounts using the ADDS E3 system.
• Handle clerical tasks: inventory control, accounts payable, accounts receivable, postings, price changes, payments, and deposits.
• Develop knowledge of all departments, products, services, and delivery schedules.
• Support promotions, market objectives, and contests.
• Cross-train and assist other office staff.
• Perform filing, photocopying, and shredding.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

Education

High school diploma

Tools

ADDS E3 system

Job description

$17.41 to $26.11 an Hour Depending on Experience.

Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment.

Serves as a Dead River Company ambassador.

Essential Functions:

• Courteously answer incoming telephone calls, and is customer facing involved with front desk duties and assisting walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!
• Opportunities at Several Locations in MA, ME, NH, and VT

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Other Attributes Required:

• Good communication and listening skills
• Accuracy, organization, and attention to detail
• Ability to work in a dynamic environment without distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime
• Trouble shooting skills – within and between departments
• The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Experience: One year of previous customer service experience including computer work is preferred.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.