Office Operations Leader: Build Teams & Service Excellence

Buxton Oil; Epping (NH); On-site; USD 55,000 - 83,000; Full time

Job summary

Buxton Oil in New Hampshire is seeking an Office Manager to oversee daily office operations, lead and develop staff, and deliver outstanding customer service in a fast-paced environment.

This leadership role focuses on payroll, training, budgeting, and reporting, while fostering a positive culture and ensuring compliance with policies. Salary range is $55,000–$83,000 based on experience.

Qualifications

• Several years of supervisory experience in an office or customer service environment.
• Proven ability to lead, motivate, and develop successful teams.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Recruit, hire, onboard, and develop talented office team members.
• Lead, coach, and support customer service staff to consistently deliver exceptional service.
• Conduct weekly team huddles and ongoing coaching conversations to keep teams engaged and aligned.
• Resolve complex customer concerns with professionalism and care.
• Complete performance evaluations, performance scorecards, and provide wage recommendations.
• Manage district payroll submissions and employee benefit changes.
• Partner with district leadership through department meetings, budgeting activities, and strategic planning.
• Promote a positive culture built on teamwork, accountability, and continuous improvement.
• Ensure compliance with company policies and applicable state and federal regulations.
• Provide leadership and support in employee training, sales initiatives, office safety, workers' compensation, and district events.
• Identify opportunities to improve reporting processes and operational efficiency.

Skills

Supervisory experience

Leadership

Customer service

Job description

Buxton Oil in New Hampshire is seeking an Office Manager to oversee daily office operations, lead and develop staff, and deliver outstanding customer service in a fast-paced environment.

This leadership role focuses on payroll, training, budgeting, and reporting, while fostering a positive culture and ensuring compliance with policies. Salary range is $55,000–$83,000 based on experience.