Office Manager for Supportive Housing

VOA Illinois; Joliet (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) with employer match

Paid-Time Off

On‑Demand Pay

PSLF eligible employer

Life Insurance

FSA / HSA

EAP

Referral program

Job summary

VOA Illinois is seeking an Office Manager for Hope Manor Village Joliet to oversee daily front-desk operations, leasing support, and regulatory compliance in an on-site setting.

The role centers on maintaining resident files, coordinating move-ins, processing applications, and assisting with audits and reporting while delivering compassionate service to residents.

Qualifications

• Experience in affordable housing, supportive housing, or property management.
• Proficiency in property management software (OneSite or similar).
• Excellent written and verbal communication skills.

Responsibilities

• Collect, verify, and upload resident documentation; maintain accurate tenant files.
• Prepare compliance packets, notices, and correspondence for resident eligibility.
• Support Property Manager during audits, MORs, INSPIRE inspections, and file reviews.
• Maintain compliance tracking logs, rent rolls, and reporting calendars.
• Conduct property tours, respond to leasing inquiries, and manage waitlists.
• Process applications, verify eligibility, and prepare leasing documents.

Skills

Administrative skills

Customer service

Communication

Empathy

Organization

Multitasking

Education

High School Diploma or equivalent

Tools

OneSite

Job description

Office Manager – Hope Manor Village Joliet

Location: Joliet, IL

Pay: $19.30 - $21.00 hourly ($40,144 – $43,680 annually)

Schedule: Full-Time, Non-Exempt (40 hours/week). Generally operates within standard business hours (9:00 AM – 5:00 PM).

Work Arrangement: On-site

About Us: Volunteers of America is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Program Overview: Hope Manor Village Joliet is a supportive housing community designed for women recovering from addiction. The program addresses the addiction crisis by providing safe, stable housing and recovery-focused services that support long‑term healing for both mothers and their families.

We provide:

• Long‑term supportive housing with 1- and 2-bedroom units
• Recovery-based and trauma-informed services
• Access to on‑site supportive services that promote stability, health, and long‑term recovery
• Family‑centered programming to support parenting and child development
• Connections to treatment providers and recovery resources
• Community amenities including a business and technology center, learning spaces for children and adults, and family recreation areas
• Referral partnerships with Will County Drug Court and local inpatient treatment programs

Position Summary: The Office Manager supports the daily operations of supportive housing properties by coordinating front‑desk functions, assisting with leasing and certifications, and ensuring compliance with HUD, LIHTC, and agency requirements. This role serves as a key administrative and resident‑facing position, maintaining smooth office operations while supporting the Property Manager with COS‑level compliance tasks, resident communication, and building oversight.

What You’ll Do:

• Collect, verify, and upload resident documentation; maintain accurate and organized tenant files.
• Prepare compliance packets, notices, and correspondence for resident eligibility and program adherence.
• Support Property Manager during audits, MORs, INSPIRE inspections, and file reviews.
• Maintain compliance tracking logs, rent rolls, and reporting calendars. Assist with initial certifications, annual recertifications, and interim recertifications in accordance with HUD, LIHTC, and other funding program requirements.
• Ensure adherence to Fair Housing, ADA, and agency policies.
• Conduct property tours, respond to leasing inquiries, and maintain waitlists in accordance with regulatory guidelines.
• Process applications, verify eligibility, and prepare leasing documents and move‑in packets.
• Coordinate move‑ins, move‑outs, unit inspections, and orientation for new residents.
• Post required notices, manage renewal paperwork, and support rent collection processes.
• Maintain accurate occupancy data and assist with vacancy reduction strategies.
• Serve as the primary point of contact for residents, visitors, vendors, and service providers.
• Manage phones, mail distribution, office supplies, and general administrative workflow.
• Maintain a welcoming, professional, and safe front‑office environment.
• Respond to resident questions, concerns, and service requests with empathy and professionalism.
• Log maintenance requests and follow up with maintenance staff to ensure timely completion.
• Support building access control, visitor logs, and emergency communication procedures.
• Build positive, respectful relationships with residents, including seniors, individuals with disabilities, and formerly homeless individuals.
• Assist with resident notices, community updates, and supportive services coordination.
• Support crisis response by notifying appropriate staff and following safety protocols.
• Participate in resident meetings, events, and community‑building activities as needed.

Work Environment & Schedule:

• On‑site
• Ability to lift up to 50 lbs.
• Physical demands include sedentary work, distribution of notices, and inspections of three-story walk-up buildings.
• Occasional travel required.

Compensation and Benefits: We offer a competitive benefits package including:

• Medical, Dental, Vision
• 403(b) with employer match
• Generous Paid‑Time Off
• On‑Demand Pay: Early wage access through Payactiv
• Public Service Loan Forgiveness (PSLF) eligible employer
• Life Insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Referral program

Qualifications:

• Experience in affordable housing, supportive housing, or property management.
• Strong administrative, organizational, and customer service skills.
• Ability to work with vulnerable populations with empathy, patience, and professionalism.
• Proficiency in property management software (OneSite or similar).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Required:

• High School Diploma or equivalent.

Preferred:

• Certified Occupancy Specialist (COS); additional certifications (TCS, HCCP, MOR training)
• Experience in the field of social services, property management or related experience with homeless services; housing programs preferred.
• Experience working with populations experiencing severe and persistent mental illness and/or substance use disorder.

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.