Leasing Specialist/Receptionist

VOA Illinois; Chicago (IL); On-site; USD 35,464 - 42,432; Full time

Benefits offered by this job

Medical/Dental/Vision

403(b) with employer match

Paid Time Off

Early wage access through Payactiv

PSLF eligible employer

Life Insurance

FSA / HSA

EAP

Referral program

Job summary

VOA Illinois is seeking a Leasing Specialist/Receptionist for Hope Manor II in Chicago to manage front‑office, leasing, and resident services, ensuring accurate records and positive resident relations. This full‑time, in‑office role handles rent collections, payments, inquiries, site visits, applications, and data entry in the on‑site property management system.

Collaborating with the property team, you will support renewals, resident events, safety adherence, and general administration in a

Qualifications

• Requires a high school diploma or equivalent.
• Excellent organization and customer service skills.
• Effective communication with a variety of personnel.
• Ability to communicate with clients and employees.
• Proficient in Microsoft Office Word/Excel.
• Some Saturdays may be necessary to complete tasks.

Responsibilities

• Work with property manager to maximize revenues and adhere to budgeted costs.
• Assist with daily rent collections and processing payments per policy.
• Answer telephone inquiries and schedule site visits.
• Greet visitors and direct them to the appropriate party.
• Assist prospects with applications and verifications per standards.
• Maintain resident forms and data in the on-site system.
• Assist with audits and file preparations for investors and management.
• Prepare and post weekly/monthly calendars of events.
• Support renewals and resident relations, including safety compliance.
• Coordinate maintenance requests and follow through with the team.

Skills

Organization skills

Customer service

Communication

MS Office (Word/Excel)

Flexibility on Saturdays

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Leasing Specialist / Receptionist

Location: Chicago, IL 60621

Pay: $17.05 – $20.40 per hour ($35,464 - $42,432 annually)

Schedule: Full Time, Non-Exempt (40 hours/week)

Work Arrangement: On-site

About Us: Volunteers of America is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength‑based, trauma‑informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Program Overview

Hope Manor II is a supportive housing community designed to serve individuals and families experiencing homelessness or at risk of housing instability, with a focus on Veterans with families, including female Veterans and those with children. This campus‑style community provides a continuum of housing and supportive services that help Veterans achieve long‑term stability, independence, and improved quality of life. The program goes beyond housing by promoting self‑sufficiency, skill‑building, and strong community connections.

We provide:

• Fully furnished housing units with equipped kitchens, spacious layouts, and access to high‑speed internet and cable
• A safe, campus‑style living environment with community spaces including resource centers, a library, and a playground for families
• Individualized case management and counseling services to support long‑term stability
• Employment services to help gain and maintain meaningful employment
• Parent training and family support services to strengthen household stability
• Youth enrichment programs to support the development and well‑being of children
• Peer support services to foster connection and shared experiences among residents
• Community programming and events that encourage engagement and support networks

Position Summary

The Leasing Specialist/Receptionist provides front‑office, leasing, resident‑service, and administrative support to ensure smooth property operations, accurate records, strong resident relations, and compliance with company and program requirements.

Work Environment & Schedule

• Full‑time, in‑office position averaging 40 hours per week
• Ability to lift up to 50 lbs.
• Physical demands include sedentary work, computer use, and frequent communication with residents, clients, colleagues, and community partners

What You’ll Do

• Work with property manager and other members of the property team to maximize revenues and adhere to budgeted cost parameters.
• Assist with daily rent collections, as required.
• Accept revenue payments from residents and ensure payments are handled according to company policy and procedure.
• Answer and respond to telephone inquiries.
• Schedule site visits as appropriate.
• Greet visitors, residents and clients directing them to the correct party.
• Assist with completing prospect information cards.
• Assist prospects with the completion of applications, completes application verifications according to company policy and procedure and follows property resident qualification standards.
• Work with property manager and assistant property manager in updating all resident forms.
• Work with assistant manager/property manager to ensure all prospect, traffic, and other leasing data is entered correctly and in a timely manner into the on‑site property management software system.
• Assist property manager with preparation of investor, syndicator and asset management file audits in accordance with local, state and federal objectives.
• Prepare and post weekly/monthly calendar of events, which include room scheduling.
• Work with property team to maximize resident renewals.
• Take maintenance requests from residents and forward on to the maintenance.
• Work with property team to ensure adherence to company safety standards, policies and procedures; works with property team to ensure that all safety inspections are completed as required and ensures adherence to company key control policies.
• Work with on‑site staff to ensure that resident issues are dealt with in a timely manner and that proper follow‑through is done.
• Assist property manager with scheduling, organizing and hosting resident functions.

Qualifications

Required:

• Position requires a high school diploma or equivalent.
• Must have excellent organization and customer service skills.
• Must be able to communicate effectively with a variety of personnel.
• Ability to communicate effectively and maintain good relations with clients and employees.
• Must be proficient in Microsoft Office Word/Excel.
• Must have some flexibility as some Saturdays may be necessary to complete tasks.

Compensation and Benefits

We offer a competitive benefits package including:

• Medical Dental, Vision
• 403(b) with employer match
• Generous Paid‑Time Off
• On‑Demand Pay: Early wage access through Payactiv
• Public Service Loan Forgiveness (PSLF) eligible employer
• Life Insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Referral program

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.