Client Support and Service Coordinator - HM Village Joliet

VOA Illinois; Joliet (IL); On-site; USD 46,176 - 55,411; Full time

Benefits offered by this job

Medical Dental Vision

403(b) with employer match

Paid-Time Off

On-Demand Pay

Job summary

The Client Support & Service Coordinator for Hope Manor Village Joliet (HMVJ) provides trauma informed case management and supportive services to residents in VOA Illinois' recovery focused supportive housing community. This role supports women and families in maintaining housing stability, progressing in recovery, and achieving long term self sufficiency.

Responsibilities include coordinating services, developing individualized service plans, and helping prevent housing crises through financial

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field.
• 2+ years of experience in case management, supportive housing, behavioral health, or working with vulnerable populations.
• Experience providing trauma-informed care and connecting clients to community resources.
• Strong communication, collaboration, and conflict de-escalation skills.
• Proficiency in Microsoft Office and electronic documentation systems.

Responsibilities

• Provide intensive case management and crisis intervention for residents recovering from opioid addiction.
• Conduct client intake and comprehensive assessments to evaluate psychological, physical, recovery, and service-related needs.
• Develop and monitor individualized service plans that support housing stability, recovery goals, parenting needs, and overall well-being.
• Conduct monthly home visits and community-based meetings to monitor client progress and service outcomes.
• Support eviction prevention by helping residents resolve housing crises through financial assistance coordination (rent or utility aid) and connections to internal and community resources.
• Assist residents with program applications, documentation, and eligibility requirements for supportive services and financial assistance.
• Advocate for residents and connect them with treatment providers, healthcare, parenting resources, employment supports, and community services.
• Serve as a liaison between residents, property management, and community partners to coordinate services and promote housing stability.
• Educate residents individually or in groups on available services, recovery supports, and tenant rights and responsibilities.
• Utilize trauma-informed care, motivational interviewing, and conflict de-escalation strategies when supporting residents.
• Maintain accurate documentation in EchoVantage, HMIS, and other required databases while managing assigned caseloads and ensuring program compliance.
• Promote a recovery-focused and family-centered community environment that supports healing, stability, and long-term success.
• Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery.
• Exhibit cultural competence while serving residents of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.

Skills

Trauma-informed care

Case management

Communication

Collaboration

Conflict de-escalation

Education

Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field

Tools

Microsoft Office

Electronic documentation systems

Job description

Location: Joliet, IL 60432

Pay: $22.20 - $26.64 per hour ($46,176 - $55,411 annually)

Schedule: Full Time, Non-Exempt (40 hours/week)

Work Arrangement

On-site

About Us

Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within - over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Program Overview

• Long-term supportive housing with 1- and 2-bedroom units for women and their children


• Recovery-based and trauma-informed services designed specifically for women in recovery


• Access to on-site supportive services that promote stability, health, and long-term recovery


• Family-centered programming to support parenting and child development


• Connections to treatment providers and recovery resources


• Community amenities including a business and technology center, learning spaces for children and adults, and family recreation areas


• Referral partnerships with Will County Drug Court and local inpatient treatment programs

Our goal is to provide women in recovery with a safe, supportive environment that promotes healing, prevents relapse, and helps families rebuild stable and healthy futures.

Position Summary

The Client Support & Service Coordinator for Hope Manor Village Joliet (HMVJ) provides trauma informed case management and supportive services to residents in VOA Illinois' recovery focused supportive housing community. This role supports women and families in maintaining housing stability, progressing in recovery, and achieving long term self sufficiency. Responsibilities include coordinating services, developing individualized service plans, and helping prevent housing crises through financial assistance support such as rent or utility aid and connections to internal and community resources.

Work Environment & Schedule

• Full-time, in-office position averaging 40 hours per week


• Eligible for at least one remote workday per week after Initial Training Period


• Community-based travel required


• Valid driver’s license required


• Ability to lift up to 50 lbs.


• Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.


• Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles

What You’ll Do

• Provide intensive case management and crisis intervention for residents recovering from opioid addiction


• Conduct client intake and comprehensive assessments to evaluate psychological, physical, recovery, and service-related needs


• Develop and monitor individualized service plans that support housing stability, recovery goals, parenting needs, and overall well-being


• Conduct monthly home visits and community-based meetings to monitor client progress and service outcomes


• Support eviction prevention by helping residents resolve housing crises through financial assistance coordination (rent or utility aid) and connections to internal and community resources


• Assist residents with program applications, documentation, and eligibility requirements for supportive services and financial assistance


• Advocate for residents and connect them with treatment providers, healthcare, parenting resources, employment supports, and community services


• Serve as a liaison between residents, property management, and community partners to coordinate services and promote housing stability


• Educate residents individually or in groups on available services, recovery supports, and tenant rights and responsibilities


• Utilize trauma-informed care, motivational interviewing, and conflict de-escalation strategies when supporting residents


• Maintain accurate documentation in EchoVantage, HMIS, and other required databases while managing assigned caseloads and ensuring program compliance


• Promote a recovery-focused and family-centered community environment that supports healing, stability, and long-term success


• Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery


• Exhibit cultural competence while serving residents of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups

Qualifications Required

• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field


• 2+ years of experience in case management, supportive housing, behavioral health, or working with vulnerable populations


• Experience providing trauma-informed care and connecting clients to community resources


• Strong communication, collaboration, and conflict de-escalation skills


• Proficiency in Microsoft Office and electronic documentation systems

Preferred

• Experience working with individuals recovering from substance use disorders


• Experience working in recovery-oriented, residential, or supportive housing environments


• Knowledge of local social service and behavioral health resources


• Experience with advocacy, intake, care coordination, or crisis intervention

Compensation and Benefits

• Medical Dental, Vision


• 403(b) with employer match


• Generous Paid-Time Off


• On-Demand Pay: Early wage access through Payactiv


• Public Service Loan Forgiveness (PSLF) eligible employer


• Life Insurance


• Flexible Spending Account (FSA) / Health Savings Account (HSA)


• Employee Assistance Program (EAP)


• Referral program

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.