Clinical Case Manager

VOA Illinois; Chicago (IL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

BCBS IL Medical Dental Vision

403b Matching

Paid-Time Off

Life Insurance

Employee Assistance Program

Job summary

VOA Illinois in Chicago is seeking a full-time case manager for Veterans transitioning to permanent housing. The role offers a salary range of $58,000–$62,000 and involves 40 hours a week, Monday to Friday. Responsibilities include developing personalized service plans, in-home case management, and conducting outreach to community partners.

Qualifications include a BSW or Master's in Counseling along with 3 years of experience with Veterans. The ideal candidate must demonstrate strong communication and crisis management skills. Benefits include health insurance, retirement matching, paid time off, and more.

Qualifications

• 3+ years of experience serving the Veteran population.
• Ability to provide trauma-informed interventions.
• Must maintain good relations with clients and employees.

Responsibilities

• Provide in-home case management services to Veterans.
• Develop person-centered individualized service plans.
• Conduct home visits at least once monthly.

Skills

Empathy

Crisis management

Communication

Cultural competence

Education

BSW or Master's in Counseling

Tools

Microsoft Office

Job description

About Us

Volunteers of America (VOA) is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the VOA family delivering strength‑based, trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers Opportunities - VOA Illinois.

Program Overview

Veteran Transition Services (VTS) provides general case management services for Veterans who have previously experienced homelessness and are now residing in permanent housing. Veteran Transition Services offers support in many domains in order to help Veterans achieve financial independence and long‑term stability. It is important to note that Veterans who are already enrolled in other programs such as HUD/VASH or SSVF are generally ineligible for this program. Services include case management and assistance with budgeting, maintaining housing, accessing resources, broadening social networks, building life skills, and increasing income through benefits and/or employment. Individualized service plans are developed. Veterans have 24/7 access to a qualified mental health professional through our Veterans hotline. Support and referrals are also provided to Veterans.

Position Type

Full‑time, in‑office position and requires a 40‑hour week on average. This is a Monday through Friday, 9 to 5 position. This position reports to the Director of Resident and Clinical Services. This position includes an on‑call component.

Base Salary Range

$58,000–$62,000 (commensurate with education and experience)

Environment

Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community. This position operates in a professional office environment and is also required to work from multiple locations throughout the greater Chicagoland area to complete home visits, outreach, and attend events. This position will require 40 hours a week on average and will be variable and intermittent. Includes weekend and evening hours. Also includes an on‑call responsibility for 7 days biweekly.

Core Competencies

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors, to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with trauma‑informed care approach and practice principles.
• Recognize and display ability to de‑escalate and resolve conflict as necessary.

Essential Functions

• Provides in‑home case management services to Veterans transitioning into permanent housing that will support them in maintaining their housing and independence.
• Provides clinical case management services to Veterans residing at Hope Manor I as assigned.
• Develops person‑centered individualized service plans for each Veteran entering the program.
• Provides therapeutic interventions, psychoeducation, and substance use counseling as needed and outlined within the individualized service plan.
• Maintains client files, notes, and records for each individual enrolled in the program.
• Conducts home visits minimally once monthly for each assigned case.
• Effectively manages a crisis hotline during assigned weeks.
• Completes outreach to all external community partners to obtain referrals to the program.
• Delivers services with sensitivity to individuals’ cultural and socioeconomic characteristics and engages individuals with respect and integrity.
• Represents the agency's interests, the program, and the program participants in all networking and public relations opportunities.
• Accepts responsibility for appraisal of own work and own professional development.
• Delivers services with sensitivity to the clients' cultural and socioeconomic characteristics.
• Upholds the mission and values of the agency and serves as a role model to others.

Other Duties

As assigned by supervisor.

Education and Experience

• This position requires a BSW or a Master of Counseling degree or equivalent clinical degree.
• Must either have or immediately obtain training in Motivational Interviewing, Trauma‑Informed Care, Housing First Model, and Harm‑Reduction Models.
• 3 years of experience serving the Veteran population. Experience working with the formerly homeless population will also be considered.
• Demonstrated experience providing person‑centered, trauma‑informed interventions to clients experiencing low income.
• Ability to communicate effectively and maintain good relations with clients and employees.
• Excellent communication, writing, problem‑solving, and organization skills.
• Individual must be a valid driver in the State of IL which includes having a current driver’s license in good standing, access to a safe and reliable vehicle during all work hours and have adequate and current vehicle insurance.
• Proficient in Microsoft Office, especially spreadsheets, database and reporting tools.

Compensation and Benefits

Base Salary Range: $58,000–$62,000

• BCBS IL Medical Dental Vision
• 403b/403b Matching
• Paid‑Time Off
• Life Insurance
• PSLF
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Referral program
• AFLAC Supplemental Insurance options

EEOC Statement

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations provided to qualified applicants and employees with disabilities upon request.