Community Manager – Supportive Housing

Volunteers of America Eastern Washington; Spokane (WA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Competitive hourly pay

Employer-paid medical, dental, and vis

Llife insurance and long-term disabil

Generous PTO and sick leave

Holidays and floating holidays

403(b) retirement plan

PSLF-eligible employer

Training and professional development

EV charging at main location

Job summary

Volunteers of America Eastern Washington is seeking a Community Manager to oversee daily operations of supportive housing properties, ensuring safety, compliance, and quality resident experiences. This role balances lease enforcement with empathy and problem-solving.

You will manage leasing, move-ins, inspections, and coordinate maintenance while ensuring HUD/LIHTC and Fair Housing compliance. Strong organizational skills and ability to handle competing priorities are essential.

Qualifications

• Has 2+ years of property management experience.
• Understands affordable housing or multifamily housing operations.
• Can manage compliance while building positive resident relationships.
• Is organized, detail-oriented, and comfortable managing competing priorities.
• Communicates effectively and handles difficult situations professionally.

Responsibilities

• Manage daily property operations and resident relations.
• Oversee leasing, move-ins, and applicant screening.
• Ensure compliance with HUD, LIHTC, Fair Housing, and agency requirements.
• Maintain resident files, certifications, and required documentation.
• Coordinate property maintenance and unit inspections.
• Collect rent and maintain operational records.
• Address resident concerns and lease-related issues.
• Collaborate with supportive services staff to promote housing stability.

Skills

Property management

Compliance

Communication

Organization

Education

High School Diploma or GED

Job description

About the Role

As a Community Manager, you'll oversee the daily operations of VOA's supportive housing properties, ensuring communities are safe, compliant, and well-maintained while supporting positive resident experiences. This is not a traditional property management role. Our residents often face barriers to housing stability, so we're looking for someone who can balance compliance and lease enforcement with professionalism, empathy, and strong problem-solving skills.

Requirements:

Key Responsibilities:

• Manage daily property operations and resident relations
• Oversee leasing, move-ins, and applicant screening
• Ensure compliance with HUD, LIHTC, Fair Housing, and agency requirements
• Maintain resident files, certifications, and required documentation
• Coordinate property maintenance and unit inspections
• Collect rent and maintain operational records
• Address resident concerns and lease-related issues
• Collaborate with supportive services staff to promote housing stability

Who We Are Looking For:

• Has 2+ years of property management experience
• Understands affordable housing or multifamily housing operations
• Can manage compliance while building positive resident relationships
• Is organized, detail-oriented, and comfortable managing competing priorities
• Communicates effectively and handles difficult situations professionally

Preferred:

• HUD and/or LIHTC experience
• CAM, CPM, or similar certification
• Supportive housing or human services experience

Requirements:

• High School Diploma or GED
• Valid Driver's License
• Ability to maintain auto liability insurance
• Ability to pass background checks
• Must be at least 21 years old

Compensation And Benefits:

• Competitive hourly pay
• 100% employer-paid medical, dental, and vision insurance (approx. $12,000–$15,000 annual value)
• Employer-paid life insurance and long-term disability
• Generous PTO and sick leave
• 8 paid holidays plus up to 5 floating holidays
• 403(b) retirement plan
• PSLF-eligible employer
• Ongoing training and professional development
• Free EV charging at our main location

About VOA

Volunteers of America Eastern Washington & Northern Idaho provides housing, shelter, behavioral health, and supportive services throughout the region.

If you're an experienced property management professional who believes housing can be a platform for stability and success, we'd love to hear from you.