Village Coordinator

Hope Solutions; Richmond (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% premium paid for Kaiser health and dental care

Matched 403b retirement savings

11 paid holidays plus 3 floating holidays

Job summary

Hope Solutions is seeking a Village Coordinator to provide case management and support clients seeking stable housing. Responsibilities include advocacy, assisting clients in housing applications, and managing property relations.

The ideal candidate has a BA in social work, 2+ years in human services, and knowledge of the Housing First philosophy. We value diversity and require a valid California driver's license.

Qualifications

• 2+ years of experience in the human services field.
• Knowledge of HUD requirements.
• Must pass Live Scan screening and TB test.

Responsibilities

• Provide case management support and advocacy for clients.
• Assist clients with housing applications and documentation.
• Manage relationships with landlords and community partners.

Skills

Experience in case management

Understanding of Housing First philosophy

Verbal and written communication skills

Bilingual in English and Spanish

Proficiency in Microsoft applications

Education

BA degree in social work or related field

Tools

Microsoft Office

Job description

Village Coordinator

Provides case management, housing navigation, advocacy, and financial support to clients seeking stable housing and supports day‑to‑day operations of the Tiny Village site.

Responsibilities

Client Support

• Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.
• Assist with data entry, rental subsidy, program incentive tracking, and tracking/reporting program data.
• Assist team members on an as‑needed basis with assessing client needs and service planning.
• Assist clients with document readiness (gathering and maintaining verification documents required for housing applications).
• Research and identify housing opportunities for clients as requested or needed.
• Assist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers.
• Provide applicants with housing‑related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities.
• Partner with department staff and other community partners as needed to ensure coordination of care.
• Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as‑needed basis.
• Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.

Property Management

• Ensure unit vacancies are filled within 45 days, non‑urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections.
• Ensure timely and high‑quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.
• Assist with resident intake, certification, and verification paperwork.
• Maintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants.
• Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.
• Ensure smooth move‑in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on‑site property manager if applicable.
• Manage resident complaints and issues.
• Calculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff.
• Maintain good working relationships with landlords/owners who lease to Hope Solutions.

Landlord and Community Outreach

• Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services.
• Maintain key relationships with community service providers, probation referral sources, and Coordinated Entry programs.
• Develop outreach and marketing strategies to identify landlords and build housing inventory; present to interested parties such as faith communities, rental associations, board and care facilities, elected officials, and property management companies.
• In partnership with Hope Solutions, collaborate with housing and property management staff regarding shared housing resources.
• Provide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing.
• Create and maintain consistent verbal and written communication channels between collaborating parties.

Cultural Responsiveness

• Awareness and aptitude to understand, respect, and adapt to cultural and identity‑based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete new employee onboarding, which includes reading and discussing a short chapter in the book The Color of Law.
• Review and commit to the Diversity, Inclusion, Equity, and Belonging Commitment.

Organizational and Administrative Responsibilities

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal and ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and ensuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel‑related paperwork and expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On‑call, after‑hours, and backup work may be required.

Position Qualifications

• Knowledge of and belief in Housing First philosophy and strategies.
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience considered.
• Minimum of two years’ experience in the human services field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Knowledge or willingness to learn HUD requirements, including tenant certifications and experience working with HUD‑funded properties.
• Bi‑lingual in English and Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
• Must pass Live Scan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications

• Make home visits to consumers in second or third‑floor apartments without elevators and must be able to climb stairs.
• Walk up to half a mile with consumers to local resources such as grocery stores, childcare, and parks.
• Work in a desk setting for up to three hours at a time to make calls, research resources, and collaborate with community providers.
• Perform office setting activities such as typing, entering case notes, and copying/faxing documents related to housing.
• Lifting and carrying objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Drive an automobile and transport consumers to appointments or meet at consumer homes, including driving at night.

Compensation and Benefits

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• Eleven paid holidays plus three floating holidays.
• Ability to accrue two to four weeks vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal‑opportunity employer. If you are a good fit, we want to meet you!

We are unable to provide sponsorship for this position. Only candidates authorized to work in the USA without the need for sponsorship will be considered.