Office Manager — Flexible PTO & Client-Focused Ops

Ascend; Lacey (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Flexible PTO

Medical, Dental, Vision, & Voluntary保险

401(k) Matching

Discretionary Bonus

12 Paid Holidays

Flexible Schedule

Vacation Incentive

Commitment to Professional Development

Job summary

Ascend in Lacey, WA is seeking an organized Office Manager to oversee daily operations, front desk, client support, and office systems. This role partners with HR and IT to keep the office running smoothly.

You will handle administrative tasks, billing support, and ensure compliance deadlines while maintaining a welcoming environment for clients and staff. A strong service mindset and professional communication are essential.

Qualifications

• High school diploma or equivalent and some college coursework required.
• 3+ years of administrative support experience.
• Advanced working knowledge of Microsoft Office Suite.
• Ability to handle confidential material.
• Commitment to providing exceptional service; overtime hours during busy season.

Responsibilities

• Perform front desk duties: greet clients, answer phones, manage mail and packages.
• Maintain knowledge of general practices to serve clients and understand billing policies.
• Uphold high level of customer service and build relationships with in-office and remote staff.
• Meet compliance deadlines and communicate status updates and workflow questions.
• Assist with daily cash deposits and accepting client payments.
• Maintain safe, neat, and organized office environment and conference room spaces.
• Coordinate onboarding/offboarding with HR; support community involvement and marketing.
• Coordinate with IT for location hardware/software needs and issues.
• Facilities management: maintain facilities, supplies, snacks, and events.
• Keep shared kitchen clean and monitor cleanliness and order.
• Stay current on software/tech; propose proactive solutions with admin team.
• Handle other special projects as assigned.

Skills

Administrative support

Confidentiality

Overtime availability

Education

High school diploma or equivalent

Some college coursework

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Ascend in Lacey, WA is seeking an organized Office Manager to oversee daily operations, front desk, client support, and office systems. This role partners with HR and IT to keep the office running smoothly.

You will handle administrative tasks, billing support, and ensure compliance deadlines while maintaining a welcoming environment for clients and staff. A strong service mindset and professional communication are essential.