Office Manager

Ascend; Lacey (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Flexible PTO

Medical, Dental, Vision, & Voluntary保险

401(k) Matching

Discretionary Bonus

12 Paid Holidays

Flexible Schedule

Vacation Incentive

Commitment to Professional Development

Job summary

Ascend in Lacey, WA is seeking an organized Office Manager to oversee daily operations, front desk, client support, and office systems. This role partners with HR and IT to keep the office running smoothly.

You will handle administrative tasks, billing support, and ensure compliance deadlines while maintaining a welcoming environment for clients and staff. A strong service mindset and professional communication are essential.

Qualifications

• High school diploma or equivalent and some college coursework required.
• 3+ years of administrative support experience.
• Advanced working knowledge of Microsoft Office Suite.
• Ability to handle confidential material.
• Commitment to providing exceptional service; overtime hours during busy season.

Responsibilities

• Perform front desk duties: greet clients, answer phones, manage mail and packages.
• Maintain knowledge of general practices to serve clients and understand billing policies.
• Uphold high level of customer service and build relationships with in-office and remote staff.
• Meet compliance deadlines and communicate status updates and workflow questions.
• Assist with daily cash deposits and accepting client payments.
• Maintain safe, neat, and organized office environment and conference room spaces.
• Coordinate onboarding/offboarding with HR; support community involvement and marketing.
• Coordinate with IT for location hardware/software needs and issues.
• Facilities management: maintain facilities, supplies, snacks, and events.
• Keep shared kitchen clean and monitor cleanliness and order.
• Stay current on software/tech; propose proactive solutions with admin team.
• Handle other special projects as assigned.

Skills

Administrative support

Confidentiality

Overtime availability

Education

High school diploma or equivalent

Some college coursework

Bachelor's degree

Tools

Microsoft Office Suite

Job description

About Ascend

Who We Are

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential.

For more information, visit www.ascendtogether.com.

About ODC

Opsahl Dawson (ODC) was founded in 1979 in Longview, WA, where we have flourished into the award-winning firm we are today. We specialize in Accounting, Tax Preparation, and Bookkeeping with 175+ people across the United States. With 30+ years of proven service, we’re the go-to CPA firm in SW Washington. You’ll be joining a fun team and a renowned firm that is recognized as one of the Top 10 Fastest Growing Accounting Firms by Accounting Today.

In January 2023, ODC made the strategic decision to join Ascend! With Ascend’s partnership and shared resources, ODC is well positioned for strong innovation and growth in the years to come.

The Role

We are seeking an Office Manager to join our team in Lacey, WA ! In this role, you’ll be a pivotal part of our daily operations. You’ll be responsible for a variety of administrative tasks, office organization, and client/professional support, all while contributing to an efficient, organized, and fun office environment. This is more than just an administrative position—you’ll actively engage with our clients and team members of the firm, becoming an integral part of our team while fostering meaningful relationships!

Key Responsibilities

• Perform front desk duties such as greeting clients, answering phones, handling incoming/outgoing packages and mail, scanning and running errands.
• Maintain knowledge of general practices to properly serve clients (ex: delivery of tax forms, understanding and complying with billing policies, knowledge of tax forms and other standard documents, etc.)
• Uphold a high level of customer service with clients and build strong interpersonal relationships with in-office and remote team members
• Responsible for meeting compliance deadlines and maintaining completion of office-assigned task lists. Communicate project deadlines, status updates and workflow questions.
• Assist with daily cash deposits and take client payments as necessary.
• Maintain safe and organized office environment, maintaining neat and orderly presentation to employees and clients' comfort and accessibility. (ex: conference room organization and cleanliness)
• Coordinate with human resources to assist with onboarding and offboarding of office employees, coordinating community involvement, and marketing opportunities.
• Coordinate with company IT team to serve as a liaison for location-related hardware/software needs and issues.
• Facilities Management – maintain your office location facilities and related messaging (office open/closure, building maintenance, security and door systems, coordinate with service providers, etc). Order and maintain supply inventory and assist with internal firm snacks, meals and events.
• Maintain cleanliness of shared kitchen space - opening and closing duties (ex: unload and run dishwasher; monitor fridge cleanliness - communicate with staff as needed).
• Stay current on software/technology and collaborate with administrative team and leadership to be proactive and solution-oriented.
• Other special projects as assigned.

Required Qualifications

• High school diploma or equivalent and some college coursework required
• 3+ years of administrative support experience
• Advanced working knowledge of Microsoft Office Suite.
• Ability to handle confidential material in a reliable manner.
• Commitment to providing exceptional service, both internally and externally.
• Will require some overtime hours during busy season.

Preferred Qualifications

• Bachelor's degree
• Experience with CCH or other tax software
• Experience working in a public accounting firm or professional services environment

Who We Look For

An exceptionally organized individual, boasting excellent time management skills and excellent verbal and written communication skills. Someone who thrives in meeting multiple deadlines with minimal supervision, demonstrating capacity for self-motivation within a collaborative setting. A dedicated team player, committed to producing high-quality work, coupled with strong interpersonal skills. An enthusiastic willingness to learn and adapt is also key to succeeding in this role.

What We Offer

• Flexible PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Discretionary Bonus
• 12 Paid Holidays
• Flexible Schedule
• Vacation Incentive
• Commitment to Professional Development

The pay range for this role is $30.00 - $35.00 per hour. This range includes the anticipated low and high end of the pay range for this position. Actual compensation may vary based on various factors, including experience, education and/or skill level.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.