Office Manager- Fishertown

UPMC; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Job summary

UPMC Community Medicine Incorporated is seeking an Office Manager for Chestnut Ridge Family Medicine in Fishertown, PA. The role is full-time, Monday-Friday, daylight hours, on-site at the Fishertown location.

The Office Manager will oversee scheduling, templates, operational tasks, supplies, and assist the center director daily to ensure efficient and patient-centered service delivery. Prior administrative experience in a medical setting is preferred.

Responsibilities

• Coordinate and staff laser templates to ensure proper patient scheduling.
• Review patient schedules to troubleshoot overbooked clinics.
• Maintain patient-centric culture focusing on patient arrival and follow-up.
• Communicate with Practice Manager about personnel, HR, supplies, and patient issues.
• Order all supplies and services for the practice.
• Apply administrative, department policies for patient, staff and department protection.
• Monitor benchmarks for patient access and scheduling; ensure timely access.
• Ensure the clinical environment is patient-friendly for staff and physicians.
• Coordinate maintenance on equipment used by clinical staff.

Job description

UPMC Community Medicine Incorporated is hiring a full-time Office Manager for Chestnut Ridge Family Medicine in Fishertown, PA. This position is Monday-Friday, daylight hours.

Purpose:

Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.

Responsibilities:

• Anticipate scheduling issues when members of the staff are not scheduled.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.