Office Coordinator

UPMC; Hermitage (Mercer County); Híbrido; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

UPMC University of Pittsburgh Physicians is hiring a Full-Time Office Coordinator to support Horizon Neurology in Hermitage, PA. The role focuses on front desk operations, patient scheduling, and coordinating front office staff under the Practice Manager.

The Office Coordinator will ensure accurate demographics, referrals, authorizations, and CPT/diagnosis codes; handle customer service and staff training, with occasional travel to the New Castle office.

Responsabilidades

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with consumerism initiatives.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling.
• Manage front office staff in practice; coordinate scheduling and staff assignments in partnership with the Practice Manager.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, CPT and diagnosis codes.
• Oversee orientation and training including cross training for staff availability/coverage.

Descripción del empleo

UPMC University of Pittsburgh Physicians ishiring a Full-Time Office Coordinator to help support Horizon Neurology.

Hours:

Monday through Friday, daylight hours.

Location:

Hermitage with occasional travel required to our New Castle office.

Purpose:

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.