Office Manager/Dispatcher

Finish Line Plumbing; Grapevine (TX); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid holidays

Job summary

Finish Line Plumbing in Grapevine, TX is seeking a full-time Office Manager/Dispatcher to oversee daily office operations, schedule and dispatch plumbing technicians, and ensure accurate job documentation.

You will answer calls and emails, coordinate service requests, maintain calendars, assist with billing, and support field teams with responsive customer service in a fast-paced hybrid environment.

Qualifications

• Strong communication and customer service skills, including clear phone etiquette.
• Office administration and scheduling expertise with records and workflow management.
• Proficiency with email, spreadsheets, and dispatch software.
• Experience in dispatch/office management in construction or trades is beneficial.
• Excellent time management and attention to detail with problem-solving abilities.
• Ability to work in a hybrid environment and support field teams in a fast-paced setting.

Responsibilities

• Answer calls and emails, coordinate service requests, and update calendars.
• Oversee daily office operations and maintain accurate job documentation.
• Assist with billing, invoicing, and basic reporting.
• Support scheduling and route optimization in collaboration with leadership.

Skills

Communication

Customer service

Office administration

Scheduling

Dispatch software

Time management

Attention to detail

Problem solving

Hybrid work

Tools

Email

Spreadsheets

Dispatch software

Job description

Company Description

FLP is one of the largest organizations in the country, having grown from one location in 2020 to 33 locations today across three major markets and ranked #60 fastest growing company in the country by Inc 5000. We have assisted over 5,000 customers with water and fire emergencies nationwide plus Plumbing. Finish Line Plumbing, operating as Finish Line MEP, provides commercial plumbing, electrical, and mechanical solutions across Texas. The company supports restoration, construction, and property management teams with services ranging from emergency response to large-scale system installations. Finish Line MEP focuses on helping clients stay on schedule and on budget through reliable service and technical expertise. Team members work in a fast-paced environment where coordination, safety, and customer satisfaction are key.

Role Description

This is a full-time hybrid Office Manager/Dispatcher role based in Grapevine, TX, with some work-from-home flexibility. The Office Manager/Dispatcher will oversee daily office operations, manage scheduling and dispatch of plumbing technicians, and ensure accurate job documentation and workflow. Responsibilities include answering calls and emails, coordinating service requests, updating calendars, and maintaining records in company systems. The role also involves supporting billing and invoicing processes, ordering and tracking office supplies, and assisting with basic reporting and data entry. The Office Manager/Dispatcher will collaborate with field teams and leadership to optimize routes, communicate job details, and provide responsive customer support.

Qualifications

• Candidates should possess strong Communication and Customer Service skills, including clear phone etiquette and professional written communication.


• Candidates should possess Office Administration and Administrative Assistance skills, such as scheduling, recordkeeping, and organizing daily workflows.


• Candidates should possess proficiency with Office Equipment and basic computer applications, including email, spreadsheets, and scheduling or dispatch software.


• Previous experience in a dispatch, service coordination, or office management role in construction, plumbing, or related trades is beneficial.


• Strong time-management, attention to detail, and problem-solving abilities are preferred.


• Ability to work in a hybrid environment, handle multiple priorities, and support field teams in a fast-paced setting.

Benefits & Compensation

Pay: $22.00 – $32.00 per hour, depending on experience

Health Coverage: 50% employer-paid medical insurance for employees and families

401(k) with retirement plan

Paid time off and paid holidays

Experience Requirements

Office management or dispatch: 3 years (Required)