Office Manager - Customer Ops & Admin

Massey Services, Inc.; Naples (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Massey Services, Inc. is seeking an Office Manager for the Bonita Springs area to handle front-desk and administrative duties, answer calls professionally, resolve inquiries, process payments, and support scheduling and reporting.

This role supports accounts payable, HR paperwork, and payroll tasks as needed. The position requires strong communication, organization, and computer skills, with a focus on accuracy and timely service for our customers and team.

Qualifications

• High School Diploma or GED required.
• Previous experience in customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answer incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• Outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; human resources paperwork; payroll processing; etc.

Skills

Customer service

Phone etiquette

Problem solving

Time management

Typing & 10-key

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Massey Services, Inc. is seeking an Office Manager for the Bonita Springs area to handle front-desk and administrative duties, answer calls professionally, resolve inquiries, process payments, and support scheduling and reporting.

This role supports accounts payable, HR paperwork, and payroll tasks as needed. The position requires strong communication, organization, and computer skills, with a focus on accuracy and timely service for our customers and team.