Office Manager | Client Services & Operations (Non-Profit)

The Village Family Service Center; Grand Forks (ND); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance for you & family

HSA contribution by employer

403(b) retirement match

Dental & Vision insurance & FSA

Job summary

The Village Family Service Center in Grand Forks, ND is seeking a dependable Office Manager to support daily operations and create a welcoming environment for clients while assisting clinical and administrative teams.

This role offers a stable schedule with an alternating two-week pattern and a starting wage of $22.00 per hour, reflecting the organization's commitment to meaningful work and competitive compensation.

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard office equipment.
• Clear, professional verbal and written communication skills.
• Sound judgment when handling sensitive and confidential information.
• Ability to work independently and contribute to a collaborative team.
• A respectful approach to working with people from diverse backgrounds.
• Supervisory or management experience, or experience with healthcare billing and HIPAA requirements, is preferred.

Responsibilities

• Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.
• Coordinate the hiring, training, and supervision of administrative staff.
• Protect confidential client and organizational information.
• Manage office communications, prepare reports, and coordinate meetings.
• Complete billing tasks and data entry accurately and promptly.
• Help maintain a clean, organized, and secure office environment.
• Monitor office supplies and coordinate equipment needs.
• Serve as a connection between therapists and the Business Office to address administrative and billing needs.
• Assist clients with paperwork and help explain insurance and billing processes.
• Maintain accurate records and complete required documentation.
• Follow organizational policies and participate in required training.
• Work with leadership to support office operations and address needs as they arise.
• Perform other duties as assigned.

Skills

Strong organizational skills

Microsoft Office proficiency

Clear verbal and written communication

Discretion with confidential info

Independent yet team player

Diversity and respectful approach

Supervisory/management experience or /

Tools

Microsoft Office

Job description

The Village Family Service Center in Grand Forks, ND is seeking a dependable Office Manager to support daily operations and create a welcoming environment for clients while assisting clinical and administrative teams.

This role offers a stable schedule with an alternating two-week pattern and a starting wage of $22.00 per hour, reflecting the organization's commitment to meaningful work and competitive compensation.