Office Manager

The Village Family Service Center; Grand Forks (ND); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance for you & family

HSA contribution by employer

403(b) retirement match

Dental & Vision insurance & FSA

Job summary

The Village Family Service Center in Grand Forks, ND is seeking a dependable Office Manager to support daily operations and create a welcoming environment for clients while assisting clinical and administrative teams.

This role offers a stable schedule with an alternating two-week pattern and a starting wage of $22.00 per hour, reflecting the organization's commitment to meaningful work and competitive compensation.

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard office equipment.
• Clear, professional verbal and written communication skills.
• Sound judgment when handling sensitive and confidential information.
• Ability to work independently and contribute to a collaborative team.
• A respectful approach to working with people from diverse backgrounds.
• Supervisory or management experience, or experience with healthcare billing and HIPAA requirements, is preferred.

Responsibilities

• Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.
• Coordinate the hiring, training, and supervision of administrative staff.
• Protect confidential client and organizational information.
• Manage office communications, prepare reports, and coordinate meetings.
• Complete billing tasks and data entry accurately and promptly.
• Help maintain a clean, organized, and secure office environment.
• Monitor office supplies and coordinate equipment needs.
• Serve as a connection between therapists and the Business Office to address administrative and billing needs.
• Assist clients with paperwork and help explain insurance and billing processes.
• Maintain accurate records and complete required documentation.
• Follow organizational policies and participate in required training.
• Work with leadership to support office operations and address needs as they arise.
• Perform other duties as assigned.

Skills

Strong organizational skills

Microsoft Office proficiency

Clear verbal and written communication

Discretion with confidential info

Independent yet team player

Diversity and respectful approach

Supervisory/management experience or /

Tools

Microsoft Office

Job description

Who We Are

The Village is a leading non‑profit organization dedicated to providing behavioral health and community services across North Dakota and Minnesota. At The Village, you\'ll find a career with purpose‑where you can contribute to the well‑being of individuals and families while growing professionally.

About the Role

The Village is seeking a dependable, customer‑focused Office Manager for our Grand Forks, ND office. This position helps keep daily operations running smoothly while creating a welcoming experience for clients and supporting our clinical and administrative teams. We\'re looking for someone who enjoys a varied workday, works well independently and with others, and takes pride in providing exceptional service.

Salary: Starting at $22.00 per hour.

Schedule: This position follows an alternating two‑week schedule:

• Week A: Monday‑Friday, 7:30 AM-4:30 PM


• Week B: Monday, 10:15 AM-7:15 PM; Tuesday-Friday, 8:15 AM-5:15 PM

Key Responsibilities

• Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.


• Coordinate the hiring, training, and supervision of administrative staff.


• Protect confidential client and organizational information.


• Manage office communications, prepare reports, and coordinate meetings.


• Complete billing tasks and data entry accurately and promptly.


• Help maintain a clean, organized, and secure office environment.


• Monitor office supplies and coordinate equipment needs.


• Serve as a connection between therapists and the Business Office to address administrative and billing needs.


• Assist clients with paperwork and help explain insurance and billing processes.


• Maintain accurate records and complete required documentation.


• Follow organizational policies and participate in required training.


• Work with leadership to support office operations and address needs as they arise.


• Perform other duties as assigned.

Qualifications

• Strong organizational skills and the ability to manage multiple priorities.


• Proficiency with Microsoft Office and standard office equipment.


• Clear, professional verbal and written communication skills.


• Sound judgment when handling sensitive and confidential information.


• Ability to work independently and contribute to a collaborative team.


• A respectful approach to working with people from diverse backgrounds.


• Supervisory or management experience, or experience with healthcare billing and HIPAA requirements, is preferred.

What We Offer

• Medical Insurance for you & your family partially paid by The Village


• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan


• 100% 403(b) Retirement Match up to 5% upon hire.


• Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance


• Employer paid Short‑term disability, Long‑term disability and Life Insurance for employees working 20 + hours per week


• 8 to 9 Paid holidays


• Starting Paid Time Off (PTO) of 13 days/year

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.