Nonprofit Office Manager — Admin & Client Services Lead

The Village Family Service Center; Grand Forks (ND); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

HSA Contribution

403(b) Retirement Match

Voluntary Insurances

Disability & Life Insurance

Paid holidays

PTO 13 days/year

Job summary

The Village Family Service Center in Grand Forks, ND is seeking a dependable Office Manager who thrives in a dynamic environment and delivers exceptional service. This full‑time role features alternating A/B shifts and serves as the first point of contact for clients.

You will oversee office administration, supervise staff, manage billing and data entry, ensure confidentiality, and coordinate with therapists and the Business Office.

Qualifications

• Strong multitasking and organizational skills with the ability to meet deadlines.
• Excellent customer service and communication skills.
• Detail‑oriented and able to handle confidential information responsibly.
• Ability to work collaboratively with a team.
• Preferred: supervisory/managerial experience or familiarity with healthcare administration and HIPAA.

Responsibilities

• Serve as the first point of contact for clients, answering calls, inquiries, scheduling, and processing payments.
• Oversee office administration, including hiring, supervising, and training staff with the Office Manager Lead.
• Maintain client confidentiality and a professional, welcoming reception area.
• Manage office communications, direct calls, take messages, and ensure smooth information flow.
• Provide administrative support to supervisors and staff, including reports and meetings.
• Oversee daily office operations: cleaning service, inventory, and equipment.
• Act as liaison between therapists and the Business Office for billing and documentation.
• Educate clients and therapists on paperwork, payments, and insurance changes.
• Ensure all required documentation is completed for payment processing.
• Stay updated on policies, QA practices, and required training.
• Collaborate with leadership on operational needs and perform other tasks as needed.

Skills

Multitasking

Organization

Customer service

Communication

Confidentiality

Teamwork

Non-judgmental attitude

Tools

Microsoft Office

Job description

The Village Family Service Center in Grand Forks, ND is seeking a dependable Office Manager who thrives in a dynamic environment and delivers exceptional service. This full‑time role features alternating A/B shifts and serves as the first point of contact for clients.

You will oversee office administration, supervise staff, manage billing and data entry, ensure confidentiality, and coordinate with therapists and the Business Office.