Office Manager Center Manager

American Family Care Concord; Concord (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

American Family Care Concord is seeking an organized Office Manager to oversee daily operations of our urgent care center. You will supervise Medical Assistants, Receptionists, and X-Ray Techs, coordinate with Providers, and own the facility's performance from patient flow to compliance and financial results.

The role requires 3+ years in healthcare management, strong leadership, EMR proficiency, and a proactive approach to scheduling, payroll, and staff development.

Qualifications

• 3+ years of healthcare management experience in urgent care or ambulatory settings.
• Strong leadership skills with staff coaching and retention ability.
• EMR experience and proficiency with scheduling/payroll systems.
• Active BLS certification or ability to obtain on onboarding.
• Solid understanding of healthcare administration, compliance, and budgets.

Responsibilities

• Lead and mentor non-provider staff to deliver high-quality patient care.
• Manage daily clinic operations, patient flow, and scheduling efficiency.
• Monitor KPIs such as wait times, throughput, and patient satisfaction.
• Ensure HIPAA/OSHA compliance and internal policies are followed.
• Oversee recruiting, onboarding, payroll, and performance management.
• Communicate performance data to leadership and drive improvement plans.
• Support on the floor during peak hours as needed.

Skills

Leadership

Staff management

Scheduling

Payroll

EMR systems

HIPAA compliance

Budgeting

Communication

Tools

EMR software

Payroll systems

Job description

Job description

We are seeking a highly organized and experienced Office Manager to oversee the daily operations of our for our Urgent Care facility. The ideal candidate will possess strong leadership skills and be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with leadership and communicate performance data and improvement plans.
• Jump in as needed to support on the floor, especially during peak hours.

Experience

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Active BLS certification required or must be obtained within defined onboarding period
• Proficient in scheduling and payroll systems; EMR experience required.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.