Office Manager / Center Manager

AFC Urgent Care Santa Clara; Santa Clara (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Benefits package including medical, a

Job summary

American Family Care in Santa Clara is seeking an Office Manager to oversee daily operations of our Urgent Care facility. You will lead a dynamic team including Medical Assistants, Receptionists, and X-ray Techs, while partnering with Providers to deliver exceptional patient experiences.

The role blends fast-paced urgent care with healthcare administration, owning scheduling, payroll, compliance, and P&L management for the center.

Qualifications

• 3+ years in healthcare management; urgent care preferred.
• Strong leadership, coaching, and staff retention ability.
• BLS certification during onboarding or current certification.
• Proficient with scheduling and payroll systems; HIPAA compliance.
• EMR experience required.

Responsibilities

• Lead and mentor non-provider staff, fostering service and accountability.
• Manage daily clinic operations, patient flow, scheduling, and resources.
• Monitor KPIs: wait times, patient satisfaction, staff turnover, budget.
• Ensure HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance reviews.
• Serve as liaison with leadership, sharing performance data and plans.
• Support on the floor during peak hours as needed.

Skills

Healthcare management

Leadership

Scheduling

Payroll

Communication

Emotional intelligence

BLS certification

EMR experience

Education

Medical Assistant certification

Tools

EMR systems

Job description

We are seeking a highly organized and experienced Office Manager to oversee the daily operations of our for our Urgent Care facility. The ideal candidate will possess strong leadership skills and be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with leadership and communicate performance data and improvement plans.
• Jump in as needed to support on the floor, especially during peak hours.

Experience

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Active BLS certification required or must be obtained within defined onboarding period
• Proficient in scheduling and payroll systems; EMR experience required.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25-30 lbs; weekend/evening shifts and float coverage as needed.

Compensation: $25.00 - $35.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.