Clinical Lead & Operations Support

Urgent Care for Kids; Frisco (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A pediatric urgent care provider in Frisco, Texas, is seeking an experienced Office Manager to oversee clinic operations and support patient care. The role focuses on clinical and front-desk duties, with responsibilities including scheduling, team leadership, and compliance management. Candidates should be certified medical assistants with leadership experience and strong customer service skills. Bilingual candidates and those with pediatric experience are preferred. Join our mission to enhance accessibility to healthcare for children and families across Texas.

Qualifications

• At least 2 years of leadership/management experience.
• 1+ year pediatric experience.
• 1+ year medical office management experience.

Responsibilities

• Oversee daily clinic operations and ensure proper staffing.
• Create schedules, delegate tasks, and monitor workflow.
• Manage payroll/timecards, inventory, and supply orders.
• Triage patients and assist providers with procedures.
• Perform front-desk functions such as patient check-in.

Skills

Leadership

Customer service

Microsoft Office Suite

EMR software

Bilingual (Spanish)

Education

High school diploma or equivalent

Certified Medical Assistant (RMA, CMA, NRCMA)

BLS certification

Job description

Office Manager – Urgent Care for Kids

At Urgent Care for Kids we believe every child deserves high‑quality, compassionate healthcare. Our team is fast‑paced, collaborative, and growth‑oriented.

Job Summary

The Office Manager supports patient care and clinic operations at our Hulen location. About 90% of the role focuses on clinical and front‑desk duties; the remaining 10% is leadership and administration.

What You’ll Do

• Oversee daily clinic operations and ensure proper staffing
• Create schedules, delegate tasks, and monitor workflow
• Lead, coach, and mentor team members while fostering a positive culture
• Manage payroll/timecards, inventory, and supply orders
• Ensure compliance with HIPAA, OSHA, and all federal/state regulations
• Participate in recruiting, training, and onboarding new team members
• Track KPIs, patient satisfaction, and operational performance
• Address patient concerns and reviews

Clinical & Front Office Duties

• Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)
• Administer medications as directed and provide patient education
• Maintain exam rooms and support lab/radiology procedures
• Perform front‑desk functions such as patient check‑in, insurance verification, billing, and collections
• Travel to other clinic locations when coverage is needed

What We’re Looking For

Required

• High school diploma or equivalent
• Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience
• BLS certification (AHA preferred)
• 1+ year pediatric experience
• 1+ year medical office management experience
• Strong leadership, training, and customer service skills
• Proficient in Microsoft Office Suite and EMR software

Preferred

• RN or LVN (Texas or compact license, in good standing)
• Bilingual (Spanish)
• 1+ year urgent care experience
• Additional pediatric or management experience

Work Environment & Physical Requirements

• Fast‑paced urgent care clinic setting with regular patient interaction
• Exposure to communicable diseases and clinical substances
• Ability to stand/walk for extended periods and lift/move up to 50 lbs

Why Join Urgent Care for Kids

We’re committed to creating a team that reflects the communities we serve. Diversity, equity, and inclusion are core to our mission — and we believe diverse teams make the strongest teams.

Apply today to join our mission of making healthcare more accessible for children and families across Texas!