Operations Manager

Valley Health; Winchester (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Valley Health is seeking an Operations Manager to oversee day-to-day administrative functions at a clinic site. You will support the Director with recruiting, onboarding and staff training to ensure competent, efficient operations and a culture focused on patient satisfaction.

You will mentor staff, manage operations, budgeting and revenue cycle awareness, and promote Lean methodologies to optimize performance and quality of care across the clinic.

Qualifications

• Demonstrated leadership, management, and dynamic interpersonal skills required
• Excellent oral and written communication skills required
• Ability to mentor staff members required
• Ability to teach and demonstrate LEAN methodology required
• Demonstrated financial acumen and revenue cycle knowledge related to accounts receivable and billing of the business operations required

Responsibilities

• Provide day to day administrative responsibilities for clinic site of operation and support operations to ensure uninterrupted flow of the clinic.
• Assist the Director to recruit and hire qualified, competent individuals, and assure training and orientation.
• Create a culture that promotes outstanding patient satisfaction, employee engagement and quality.
• Mentor and coach individuals to improve and champion an environment where a positive patient experience is the primary goal of care provision.
• Provide services insuring uninterrupted flow of the clinic and oversee practice operations including budget/finance and revenue cycle awareness.

Job description

The Operations Manager will provide day to day administrative responsibilities for clinic site of

operation and will require outstanding interpersonal and administrative skills. Operations Manager

will assist the Director to recruit and hire qualified, competent individuals, and assure training and

orientation to provide for competent, skilled practice operations. This individual will be charged with creating a culture that promotes outstanding patient satisfaction, employee engagement and quality. Operations Manager may be requested to provide services insuring uninterrupted flow of the clinic. Operations Manager will mentor and coach individuals to improve on and champion an environment where a positive patient experience is the primary goal of every aspect of care provision.

Education

Bachelors Business, Healthcare Administration or related field required

Masters Healthcare Administration, Business Administration, Public Health or related field preferred

Experience

Five years experience in Urgent Care/Occupational Health clinic or family practice/ambulatory care office preferred

Two years supervisory or management experience in urgent care/occupational health, physician

healthcare related office or business office practice management required

Qualifications

Demonstrated leadership, management, and dynamic interpersonal skills required

Ability to demonstrate a comprehensive understanding of practice operations, reimbursement and

budget/finance required

Excellent oral and written communication skills required

Ability to mentor staff members required

Ability to teach and demonstrate LEAN methodology required

Demonstrated financial acumen and revenue cycle knowledge related to accounts receivable and

billing of the business operations required