Urgent Care Supervisor

Slocumcenter; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare provider in Eugene, Oregon is seeking a supervisory role to lead the Urgent Care clinic team. Responsibilities include overseeing patient intake and care, mentoring staff, and ensuring adherence to operational standards. Candidates should possess strong leadership skills, a relevant bachelor’s degree, and certification in Medical Assisting or a similar field. The position also involves direct patient care and participation in quality improvement initiatives, with an expectation of three years of supervisory and clinical experience.

Qualifications

• Requires three years of successful supervisory experience.
• Requires three years of experience in direct patient care in a clinical environment.
• Current certification in Medical Assisting, Cast Tech, or X-ray Tech is mandatory.

Responsibilities

• Supervise and coordinate duties of the Urgent Care clinic team.
• Mentor and coach staff, providing ongoing performance feedback.
• Participate in urgent care clinical operations projects.

Skills

Leadership

Communication

Conflict resolution

Patient care

Organizational skills

Microsoft Office applications

Quality improvement

Education

Bachelor’s degree in relevant field

Current certification in Medical Assisting or relevant

Tools

EMR/EHR systems

Job description

Summary

Supervises and coordinates the duties of the Urgent Care clinic team, to include intake, medical assistant, DME/bracing, and X-ray operations to support the physician or PA/NP in MSK urgent care clinic. This role also provides leadership ensuring communication, accountability, and performance standards are consistently maintained across functions. Also accountable to provide direct patient care up to 50% of the time.

Responsibilities

• Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.
• Orients new staff and ensures that training and education needs are met.
• Approves final weekly staffing schedule for assigned staff.
• Mentors and coaches new and existing staff.
• Ensures scheduling of regular in-service education meetings for staff
• Analyzes workflow of clinic and provides feedback/modifications as necessary
• Coordinates with Human Resources to provide disciplinary action, as necessary.
• Prepares and leads routine department meetings.
• Mediates conflict between staff members. Coordinates with COO and HR as necessary.
• Serves on committees and attends meetings related to urgent care clinical operations.
• Ensures effective communication, productivity monitoring, workflow alignment, and adherence to clinic standards.
• Ensures that registration, medical assistant, DME, and X-ray workflows are efficient, evidence based and consistently followed across the team.
• Performs other duties as assigned.
• Registration/intake, medical assistant/DME/bracing, or X-ray interactions.
• Delays, gaps, or concerns in care coordination or communication.
• Physician or APP concerns that may or may not require escalation.
• Lead patient complaint investigations, follow up with patients and staff, identify root causes, and implement workflow or service improvement strategies.

Project Work

• Participates in and leads urgent care clinical operations projects related to patient experience, workflow improvement, care standardization, and care coordination initiatives.
• Collaborates with leadership on quality improvement projects, ensuring timelines, documents and deliverables are met.
• Assists with development, revision, and implementation of urgent care clinic policies, procedures and education materials.
• A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
• A general understanding of the principles of continuous quality improvement in a healthcare setting.
• Ability to engage in public contact work.
• The ability to formulate policies and to interpret and explain those policies and procedures to others.
• The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
• Excellent oral and written communication skills.
• The maturity and tact necessary to deal effectively with patients, employees and physicians.
• Flexibility in thinking; able to easily adapt to internal and external business changes.
• A logical, highly organized mind. Be able to work independently with minimal direction and instruction.
• The ability to solve practical problems when presented with both concrete and ambiguous information.
• Excellent decision making skills and an ability to develop creative solutions.
• Dependability and punctuality.
• Ability to write routine reports and correspondence
• Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
• Tobe professional and courteous
• Prioritize work load daily, weekly and monthly

Supervisory responsibilities

• Direct reports of Registration, Medical Assistant, Bracing/DME, and X-Ray staff.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Able to lift and/or move up to 25 lbs.
• Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms, stoop, kneel, and crouch.
• Ability to hear and understand in person and over the phone.
• Able to speak and provide information in person and over the phone.
• Able to sit or stand for long periods of time.
• Be able to work on a computer and keyboard for up to eight hours a day.
• Local travel as required for meetings.

Education and Experience

• Current certification or license in Medical Assisting, Cast Tech, or X-ray Tech.
• Bachelor’s degree in relevant Clinical, Health Services, Business Administration or equivalent is preferred.
• Requires three (3) years of successful supervisory experience.
• Three (3) years experience in direct patient care in a clinical environment.
• Working knowledge of computer software and hardware, preferably including working with data processing in a medical environment.