Office Manager / Center Manager

American Family Care; Concord (CA); On-site; USD 34,440 - 48,216; Full time

Job summary

American Family Care in Concord, CA is seeking an Office Manager to oversee daily operations of our urgent care clinic. You will lead a dynamic team, coordinate reception, medical assistants, and technicians, and partner with Providers to ensure smooth patient flow and exceptional service.

This role requires 3+ years in healthcare management, strong leadership, hands-on scheduling and payroll experience, EMR proficiency, and a solid grasp of HIPAA/compliance.

Qualifications

• 3+ years in healthcare management, preferably urgent care or ambulatory care.
• Strong leadership; ability to coach, inspire, and retain teams.
• Proficient in scheduling and payroll systems; EMR experience required.
• Active BLS certification or ability to obtain within onboarding period.
• Solid understanding of healthcare administration, compliance, and budgets.

Responsibilities

• Lead and mentor non-provider staff, fostering service and accountability.
• Manage daily clinic operations: patient flow, scheduling accuracy, resource use.
• Monitor KPIs: wait times, patient satisfaction, staff turnover, budget adherence.
• Maintain HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as liaison to leadership; report performance data and improvement plans.
• Support on the floor during peak hours as needed.

Skills

Healthcare management

Leadership

Scheduling

Payroll

EMR

Communication

Tools

EMR system

Job description

Job Description

We are seeking a highly organized and experienced Office Manager to oversee the daily operations of our for our Urgent Care facility. The ideal candidate will possess strong leadership skills and be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with leadership and communicate performance data and improvement plans.
• Jump in as needed to support on the floor, especially during peak hours.

Experience

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Active BLS certification required or must be obtained within defined onboarding period
• Proficient in scheduling and payroll systems; EMR experience required.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.

Compensation: $25.00 - $35.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.