Office Manager/Administrator

TruBlue Home Service Ally; Dublin (OH); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Regular Work Hours

Flexible Scheduling

401K

5 Paid holidays

Paid vacations

TruBlue gear

Strong Office Support

Job summary

TruBlue of Northwest Columbus is seeking an organized Office Manager/Administrator to support our handyman services team. You will manage customer communications, schedule estimators and crew, handle literature and marketing materials, and coordinate invoicing and payroll tasks with QuickBooks.

The role requires strong Excel/Word skills, social media savvy, and a customer‑focused approach in a collaborative office. Some remote work possible.

Qualifications

• Excellent computer skills including Excel, Word, and CRM platforms.
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work.
• Values customer satisfaction and treats people with respect.
• Ability to communicate with clients of diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to work in QuickBooks and Payroll is a plus, though not required.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adapt to interruptions and last-minute changes.
• Willing to problem-solve and improve communication and efficiencies.
• Knowledge of basic business principles, including profitability and efficiency.

Responsibilities

• Maintain communication with customers via our office phone system, texting, and emails.
• Schedule meetings with potential customers for our estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay communications between clients, staff, and management.
• Track hours worked by employees per job.
• Make and track purchases made for each job.
• Send out invoices when the projects are complete.
• Assist estimators with material location, pricing, and acquisition.
• Help maintain our social media accounts and email communication with our prospects.

Skills

Excel

Word

CRM platforms

Social media

Communication

Customer service

Scheduling

Problem solving

Business principles

Diversity awareness

Tools

QuickBooks

Payroll

Job description

Office Manager/Administrator We provide:

• Regular Work Hours


• Flexible Scheduling


• 401K *


• 5 Paid holidays *


• Paid vacations *


• TruBlue t-shirts, polos, and other company gear


• Strong Office Support

*after 6-month anniversary

TruBlue of Northwest Columbus is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

The candidate will be required to:

• Maintain communication with customers via our office phone system, texting, and emails.


• Schedule meetings with potential customers for our estimators.


• Schedule approved jobs according to staffing availability.


• Maintain inventory of all literature and marketing materials used by TruBlue.


• Relay any communications between clients, staff, and management.


• Track hours worked by employees per job.


• Make and track purchasesmade for each job.


• Sendout invoices when the projects are complete.


• Assist estimators with material location,pricing, and acquisition.


• Help maintain our social media accounts and email communication with our prospects.

What we value:

• FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!


• INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!


• TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!


• QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!

The appropriate candidate for the position will have the skills and experience in the following areas:

• Excellent computer skills, including Excel, Word, and CRM platforms


• Excellent social media knowledge including Facebook, Nextdoor, etc.


• Strong work ethic and take pride in your work


• Valuescustomer satisfaction – knows how to treat people with respect and expect it in return


• Ability to communicate with clients with diverse socioeconomic status and age differences.


• Ability to work with a diverse team of employees.


• Ability to work in QuickBooks and Payroll is a plus, though not required


• Ability to set an efficient schedule for a growing number of crew members.


• Ability to adjust to interruptions(ie. last minute cancellations, call-offs, illnesses, etc.)


• Willing to problem-solve and figure out what can be adjusted to improve communication andefficiencies


• Have a basic knowledge of business principles, including profitability and efficiency.

Qualified candidates will need a driver's license and transportation, though some of the work will be done remotely. Candidate must also be a legal citizen of the US, and speak fluent English.

We are actively interviewing for this position.

About Us

TruBlue of Northwest Columbus is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.