Office Administrator

TruBlue Home Service Ally; Chester (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Regular Work Hours

Flexible Scheduling

401K

AFLAC (Accident Insurance included)

6 paid holidays

Paid vacations

TruBlue company gear

Strong Office Support

Job summary

TruBlue Home Service Ally is seeking a dedicated individual to assist in communication and scheduling for handyman services in Chester, NJ. Responsibilities include customer interaction, job scheduling, and supporting the management with various tasks.

Ideal candidates should possess excellent computer skills and a strong work ethic, as well as the ability to work effectively with a diverse team and clientele. Benefits include flexible scheduling and 401K options after six months.

Qualifications

• Excellent computer skills, including Excel, Word, and CRM platforms.
• Excellent social media knowledge including Facebook and Nextdoor.
• Strong work ethic and take pride in your work.
• Expert in customer satisfaction.
• Ability to communicate with clients of diverse backgrounds.
• Ability to work with a diverse team.
• Ability to set an efficient schedule.
• Ability to adjust to interruptions.
• Basic knowledge of business principles.

Responsibilities

• Maintain communication with customers via phone, texts, and emails.
• Schedule meetings with potential customers.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of literature and marketing materials.
• Relay communications between clients and management.
• Track employee hours and purchases per job.
• Assist in sending out invoices upon project completion.
• Assist estimators with material location and pricing.
• Maintain social media accounts and email communication.

Skills

Computer skills including Excel, Word, and CRM platforms

Social media knowledge including Facebook and Nextdoor

Strong work ethic

Expert in customer satisfaction

Ability to communicate with diverse clients

Ability to work with diverse teams

Scheduling efficiency

Adaptability to interruptions

Basic knowledge of business principles

Job description

TruBlue Home Service Ally is dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

Candidate Responsibilities

• Maintain communication with customers via our office phone system, texting, and emails.
• Schedule meetings with potential customers for our estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay any communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Assist the manager with sending out invoices when the projects are complete.
• Assist estimators with material location and pricing.
• Help maintain our social media accounts and email communication with our prospects.

What We Value

• FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
• INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
• TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
• QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!

Qualifications

• Excellent computer skills, including Excel, Word, and CRM platforms
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work
• Expert in customer satisfaction – treat people with respect and expect it in return
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
• Have a basic knowledge of business principles including profitability and efficiency.

Benefits

• Regular Work Hours
• Flexible Scheduling
• 401K *
• AFLAC (Accident Insurance included, other coverages available)*
• 6 paid holidays *
• Paid vacations *
• TruBlue t-shirts, polos, and other company gear
• Strong Office Support

* after 6-month anniversary