Office Manager

Guardian Dentistry Partners; Waxhaw (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO

Paid holidays

Insurance

401(k) with match

Job summary

Reafield Dental in Waxhaw, NC seeks an experienced Office Manager to lead daily operations and drive five-star patient service while controlling costs.

The role partners with the Regional Team to meet financial, clinical, quality, and patient satisfaction goals, supervise front desk, assistants, hygienists, and dentists, oversee budgets and scheduling, ensure HIPAA compliance, and provide strong leadership.

Qualifications

• Experience managing a dental or medical office.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication.
• HIPAA knowledge and confidentiality.
• Ability to supervise front desk and clinical staff.

Responsibilities

• Direct and oversee daily practice operations.
• Supervise front desk, assistants, hygienists, dentists.
• Establish and monitor office policies and procedures.
• Evaluate staff performance regularly.
• Review operational and financial reports.
• Prepare, manage, and monitor budgets.
• Oversee scheduling, check-in/out, and billing.
• Maintain ledger, billing systems, and cash controls.
• Develop staff schedules for productivity.
• Hire, train, and supervise new staff.
• Lead team to deliver five-star patient service.

Skills

Office management

HIPAA compliance

Staff supervision

Budgeting

Patient service

MS Office

Scheduling

Communication

Policy adherence

Dental operations

Tools

Microsoft Office

Job description

Location:

Reafield Dental

Office Manager (Practice Manager)

Position Overview

We are seeking an experienced and motivated practice manager to lead our dental practice. This position is critical to achieving excellence in patient care while fostering a positive and productive work environment. The practice manager is responsible for directing, supervising, and coordinating staff and daily operations to ensure five-star patient experience at an affordable, in-network cost.

The practice manager will work closely with the Regional Team to ensure all financial, clinical, quality, and patient satisfaction goals are consistently achieved.

Key Responsibilities

• Direct and oversee all daily practice operations
• Supervise front desk staff, dental assistants, hygienists, and dentists to maximize efficiency
• Establish, implement, and monitor office policies and procedures
• Evaluate staff performance and work quality on a regular basis
• Review of operational and financial reports
• Prepare, manage, and monitor practice budgets
• Oversee appointment scheduling, check-in/check-out, treatment plan presentation, and financial coordination
• Maintain general ledger, billing systems, and cash controls
• Develop staff schedules to ensure optimal productivity
• Respond to clinical and operational issues in a timely and professional manner
• Hire, train, and supervise new office employees
• Provide strong individual and team leadership to ensure exceptional patient service

Qualifications & Skills

• Ability to work independently with limited supervision
• Strong organizational and prioritization skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks effectively
• Professional communication with patients, team members, management, dentists, and visitors
• Strict adherence to HIPAA and patient confidentiality standards
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• General knowledge of front and back office dental procedures and clinical policies
• Strong problem-solving skills with the ability to interpret guidelines and make sound decisions

Benefits and compensation:
Competitive pay. Starting pay $60,000 to $70,000 plus benefits
Paid Time Off (PTO) and paid holidays.
Insurance.
401(k) with match.

FLSA Status:

Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.