Office manager

Abroad Work; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to oversee operations, ensuring exceptional guest service and profitability. The ideal candidate will lead a team, manage guest interactions, and uphold company standards in a dynamic environment.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to lead and develop team members.
• Strong customer service orientation.

Responsibilities

• Overseeing all Front Office operations for guest service and profitability.
• Managing guest service, registration, and room inventory.
• Recruiting, interviewing, and training team members.

Skills

Hospitality

Leadership

Customer Focus

Adaptability

Job description

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager, you will be responsible for overseeing all Front Office operations to ensure exceptional guest service and profitability. Your duties will include:

1. Managing guest service, registration, room inventory, and availability, along with maintaining service standards, product quality, cost controls, and overall profitability.
2. Monitoring and developing team member performance through supervision, scheduling, counseling, evaluations, and recognition.
3. Assessing service and satisfaction trends, addressing issues, and implementing improvements.
4. Ensuring compliance with company standards.
5. Greeting guests, responding to inquiries, requests, and issues promptly and efficiently, and resolving guest concerns.
6. Implementing up-selling techniques to promote hotel services and maximize revenue.
7. Keeping team members informed about hotel products, services, policies, and local area information.
8. Completing audit procedures as required.
9. Recruiting, interviewing, and training team members.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Being a team player.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value the following attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury hotels to extended-stay suites. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences worldwide. Our team members are at the core of this mission, providing exceptional service every day.

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