Office Manager

Floor Coverings International; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading mobile flooring company as an Office Manager, a vital role in customer management, marketing, and operations. This position offers opportunities for professional growth towards management roles, alongside a dynamic work environment where customer service excellence is paramount.

Benefits

Paid training provided

Use of the Mobile Showroom for work appointments

Annual company convention

Qualifications

• Organized, detail-oriented, and able to multi-task.
• Excellent customer service and strong communication skills.

Responsibilities

• Manage customer relations and ensure customer satisfaction.
• Schedule appointments and follow up on leads.
• Oversee marketing efforts and maintain financial organization.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Education

1-3 years of experience preferred

Tools

QuickBooks

Job description

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Join to apply for the Office Manager role at Floor Coverings International

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star ratings.

As a leader in our Delaware office, you are key to the growth and expansion of the Floor Coverings International brand on the DelMarVa Peninsula. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

This is a career growth-focused position, with an opportunity for the right candidate to advance toward General Manager, Sales Management, or Production Management tracks!

Core Values

• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Be open-minded to possibilities and practice continuous improvement.
• Engage in the community and make it fun!
  
  

Key Responsibilities

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep show room and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.
  
  

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.
  
  

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
  
  

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.
  
  

Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
  
  

Qualifications

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.
  
  

Job Details & Perks

• No experience required but 1-3 years of experience is preferred.
• Paid training provided.
• Full-time
• Annual company convention (determined by owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
  
  

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail

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