Office Manager

Service Corporation International; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to supporting families during difficult times. This role involves managing operational activities at a funeral home, ensuring high-quality services, and fostering a positive work environment. You will oversee accounting functions, coordinate orders, and maintain compliance with company policies. With a commitment to compassion and excellence, this position offers a unique opportunity to make a meaningful impact in the community while working in a supportive team environment. If you possess strong communication skills and a detail-oriented mindset, this role could be the perfect fit for you.

Qualifications

• 2+ years in bookkeeping or clerical accounting required.
• High level of compassion and integrity is essential.

Responsibilities

• Oversee accounting functions including accounts receivable and payable.
• Ensure compliance with policies and maintain accurate records.
• Provide compassionate customer service to families.

Skills

Proficiency with computers

MS Office

Excellent communication skills

Problem-solving skills

Detail-oriented

Ability to multitask

Education

High school diploma or GED

College or technical diploma

Tools

Office equipment

Job description

Consider the possibilities of joining a Great Place to Work!

Manages and coordinates the operational activities of a funeral home, cemetery, and/or crematory operation. Ensures the highest quality services and products to satisfy the needs of any client family, maximizes budgeted profit plans for the location, and maintains a positive employee relations atmosphere.

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

1. Accounting Function Oversight

• Collections of all accounts receivable
• Verifications and payments of all accounts payable invoices
• Controls of receipt and deposit of cash payments received
• Maintains petty cash account and disburses in accordance with company policies
• Reconciliations of all accounts
• Cash advance checks
• Same Day Check requests
• Bank deposits
• Verifies/audits cash disbursement reports
• Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities

• Orders supplies for the office and completes inventory counts
• Coordinates processing of orders and receipt of merchandise, including memorials and caskets
• Oversees processing of funeral-related orders and orders to grounds and maintenance departments
• Supports location management to ensure contracts and work orders are completed timely with proper documentation
• Schedules incoming orders and drivers for ambulate service
• Completes funeral/cemetery reports and files accurately
• Supports sales as necessary, requiring understanding of JD Powers
• Ensures compliance with policies including SOX, Dignity University training, IVT audits, and DSO management
• Assists in preparing funeral/cemetery forms
• Reviews time cards and administers payroll policies
• Manages HR processes like new hire paperwork, license verification, and maintaining employee files
• Ensures new associates receive orientation
• Generates reports on KPIs from reporting sites
• Maintains vehicle records and licenses
• Processes expense reports
• Updates General Price Lists (GPLs)
• Manages alarm systems
• Assists with funeral services and MEMs as needed
• Coordinates daily activities across departments
• Trains associates on policies and procedures
• Provides compassionate customer service to families
• Maintains and updates customer records
• Updates website with obituaries and manages newspaper placements
• Fosters a collaborative and productive work environment
• Uses customer feedback to improve administration and performance
• Performs other duties as assigned

Minimum Requirements

Education

• High school diploma, GED, or college/technical diploma

Experience

• At least 2 years in bookkeeping, office, clerical accounting, or Accounts Payable

Knowledge, Skills, and Abilities

• Proficiency with computers, MS Office, email, internet, and office equipment
• Excellent communication skills
• High level of compassion, integrity, and confidentiality
• Problem-solving skills
• Ability to multitask and prioritize
• Detail-oriented
• Flexibility in a fast-paced environment

Work Conditions

Work Environment

• Professional dress required when interacting with families

Work Postures

• Sitting for up to 6 hours daily
• Frequent stair climbing

Physical Demands

• Manual dexterity for paperwork, calculators, computers, and phones

Work Hours

• Extended hours as needed

About Us

Who we are. What we do.

We are committed to supporting families during difficult times. Our team is passionate and invested in the well-being of the families we serve.

The Dignity Memorial name symbolizes trust and excellence. As North America's largest provider of funeral, cemetery, and cremation services, we celebrate life and legacy with professionalism, compassion, and attention to detail.

“SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V

We are committed to an inclusive, accessible recruitment process and will provide accommodations upon request.