Office Manager

Avance Care; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a rapidly expanding primary care network in North Carolina as an Office Manager. This full-time role involves overseeing clinic operations, managing staff, and ensuring patient satisfaction. Ideal candidates will have leadership skills and relevant experience in medical office supervision. Be part of a team dedicated to transforming healthcare and submit your resume today!

Qualifications

• At least 3 years of experience in medical office supervision.
• Preferably hold certifications such as EMT, LPN, MA, or CMA.

Responsibilities

• Oversees clinic operations and staff management.
• Handles patient and employee complaints with care.
• Ensures HIPAA and OSHA compliance.

Skills

Leadership

Multitasking

Problem Solving

Adaptability

Interpersonal Skills

Time Management

Education

Relevant Degree

Tools

Microsoft Office

QuickBooks

ClinicalWorks (eCW)

Epic

Job description

Overview

Be part of something bigger—join the growing team at AvanceCare and help transform healthcare in North Carolina.

We are a rapidly expanding network of 37 primary care practices serving communities across the Triangle (Raleigh-Durham-Chapel Hill), Charlotte, and Wilmington.

At AvanceCare, we are dedicated to redefining the standard of healthcare by delivering accessible, high-quality, and compassionate care. As one of the state's largest independent primary care networks, we offer comprehensive services that support the physical, mental, and emotional well-being of every patient we serve.

We are seeking a dependable and dedicated candidate with proven leadership skills to join our team as an Office Manager. This is a full-time position, Monday through Friday, with occasional after-hours availability needed.

Selected Responsibilities:

1. Comprehensive oversight of clinic operations, ensuring the satisfaction of patients, staff, and providers
2. Supervises all staff daily to ensure proper procedures are followed
3. Interviews, trains, counsels, coaches, disciplines, and terminates employees as necessary
4. Creates schedules and staff rotations
5. Coordinates coverage for all employees during callouts and emergency situations
6. Oversees vacation requests and ensures continuous shift coverage
7. Reviews and authorizes payroll to ensure accuracy and timely processing
8. Oversees accounts payable, reviews payroll reports, and assists in the preparation and review of financial statements
9. Conducts annual performance reviews and monthly check-ins with staff
10. Leads staff meetings to share updates and communicate company-wide initiatives
11. Advises the practice owner on all non-routine operational matters, including significant progress or potential issues
12. Addresses patient complaints promptly with tact and compassion, escalating when necessary
13. Handles employee complaints in a timely and appropriate manner, escalating when needed
14. Ensures HIPAA and OSHA compliance at all times
15. Interacts with vendors, suppliers, and service providers as needed
16. Orders and maintains inventory of medical, office, and vaccine supplies
17. Oversees practice maintenance, including repairs, equipment servicing, and contract management for preventative maintenance
18. Performs weekly bank deposits
19. Ensures proper front-end collections, including deductibles, co-pays, co-insurance, and outstanding patient balances

Ideally, candidates will have a relevant degree, at least 3 years of experience in medical office supervision, and preferably hold certifications such as Emergency Medical Technician (EMT–Basic), Licensed Practical Nurse (LPN), graduate of a Medical Assisting Program (MA), or Certified Medical Assistant (CMA).

Other Priorities:

• Collaborative team player with strong interpersonal skills
• Excellent multitasking, problem-solving, and adaptability skills
• Strong project management abilities and attention to detail
• Highly proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
• Effective time management and workload prioritization
• Ability to inspire, motivate, and lead a team
• QuickBooks experience strongly preferred
• Experience with ClinicalWorks (eCW) or Epic is preferred

Ready to make a difference in healthcare? Join our growing team— submit your resume today and be part of the change in North Carolina.

AvanceCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics, or any other characteristic protected by applicable federal, state, or local law.