Office Manager

Advanced Spine And Pain (ASAP); Prescott (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading Arizona-based interventional pain management practice is seeking an Office Manager to oversee daily operations and ensure optimal patient flow in the clinic. The Office Manager will work closely with the Practice Manager to coordinate staff activities, manage inventory, and improve patient engagement. This role involves a mix of administrative duties and team leadership in a patient-centered care environment, aligning with the organization’s mission to provide high-quality medical care.

Benefits

Paid Time Off (PTO)

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Seven Paid Holidays

Qualifications

• 3 years working experience in a medical practice or clinic required.
• Previous supervisory experience in a medical clinic setting preferred.

Responsibilities

• Manage office operations and patient flow in a fast-paced medical environment.
• Assist in staff training and supervise clinic staff.
• Ensure compliance with healthcare regulations and manage audits.

Skills

Communication

Staff Management

Problem Solving

Customer Service

Education

High School Diploma / GED Certification

Tools

Practice Management Software

EMR Programs

Job description

Join to apply for the Office Manager role at Advanced Spine And Pain (ASAP)

2 days ago Be among the first 25 applicants

Join to apply for the Office Manager role at Advanced Spine And Pain (ASAP)

Join Arizona’s Leader in Minimally-Invasive Pain Care

About Advanced Spine And Pain (ASAP)

Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice with twelve locations across Arizona. We pride ourselves on individualized patient treatment programs driven by an outcomes program developed by our own physicians. Our physicians are board-certified specialists, and our non-physician providers typically have years of experience in interventional pain management

ASAP is committed to whole-patient care, having launched an integrated behavioral health program at our Phoenix locations. This collaboration makes us the first interventional pain management group in the state to implement a behavioral health integration program at our practices.

Innovative Treatments: We offer cutting-edge, minimally-invasive procedures designed to provide effective pain relief with limited downtime.

• Collaborative Environment: Our team of top specialists works together to provide the best medical care and experience to our patients.
• Patient-Centered Care: We focus on individualized treatment plans to ensure optimal outcomes for our patients.
  
  
  

Employee Benefits

We value our employees and offer a comprehensive benefits package, including:

• Paid Time Off (PTO)
• Sick Time
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Seven Paid Holidays
  
  
  

Current Opportunities

We are currently seeking dedicated professionals to join our team in various roles across our Arizona locations. Whether you're a seasoned healthcare provider or looking to start your career in pain management, ASAP offers opportunities for growth and development.

Position Information

JOB TITLE: Office Manager

FLSA STATUS (Exempt/Non-Exempt): Exempt

SUPERVISION RECEIVED: Reports to VP of Nursing and Clinical Operations

SUPERVISION EXERCISED: YES

GENERAL STATEMENT OF DUTIES

The Office Manager directs, coordinates and manages all operations and related activities of the medical practice, which includes but is not limited to organizing office operations and procedures, maintaining information management, filing systems, processing mail, opening and closing of site and requisition of supplies, coordinating patient flow, managing patient complaints. Coordinates surgical center functions with appropriate surgical center leaders and provides indirect supervision and as needed elbow support of staff performing registration, financial counseling, insurance authorization, and insurance verification in support of their responsibilities as outlined by their surgical center direct manager.

Essential Functions

• Performs monthly inventory of medical supplies, durable medical equipment, and medications.
• Assists Practice Manager with creatin and maintenance of an employee engagement program.
• Assists the Practice Manager with holding daily staff huddles
• Holds regularly scheduled 1:1s with the Medical Assistants and Front Office Staff in order to provide real time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Assists Practice Manager with creation, maintenance, blocking/unblocking and deletion of provider templates.
• Primarily responsible for oversight of time and attendance.
• Ensures, coordinates, and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts. Performs daily audits on the past due balance collections report to ensure appropriate collections. Additionally, performs weekly audits of charge denials and remediates with staff as a group and/or individually as necessary.
• Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, counting cash, preparing bank deposit for pick up, ensure no discrepancies remain unresolved, etc.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility or utilizing payor websites.
• The hob holder must demonstrate current competencies for job position.
• In consort with Practice Manager, coach and lead all staff to instill the organization’s mission, vision and core values through education, demonstration, huddles and results. Demonstrate outcomes as measured through established metrics and patient satisfaction survey.
• Leads staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking in and outpatients. Assists back office as needed with rooming patients and intake of medical history into EMR.
• Assists Practice Manager with supervision of all clinic staff and is the primary contact person for all front and back office staff.
• Assists the Practice manager with clinic operations and audits, as assigned.
• Work in conjunction with the Front Office and Back Office Trains to ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows. Shall lead on-going quality monitoring of competencies of staff and assist in training and education of all staff.
• Assists the Practice Manager in coordinating employee evaluations and administering corrective actions.
• Assists the Practice Manager with organizing and conducting regularly scheduled staff meetings.
• Interacts with patients and customers on a daily basis to resolve patient issues and concerns.
• Works in partnership with the providers and all staff to provide excellent customer service.
• Primarily responsible for assigning staffing, schedules and workstations with backup support provided by the Practice Manager
• Primarily responsible for placing medical supply, medication, and office supply orders and oversight of inventory management. Primarily responsible for receiving and reconciliation of medical supply, medication, durable medical equipment.
  
  
  

EDUCATION

• High School Diploma /GED Certification
  
  
  

Experience

• Three years working experience in a medical practice or clinic
• Previous supervisory experience in a medical clinic setting is preferred
  
  
  

KNOWLEDGE

• Working knowledge of insurances
• Strong office and computer skills, experience with paperless workflows
• Prior use of practice management and EMR programs
• Work independently while maintaining a positive attitude
  
  
  

Skills

• Skill in communicating and ability to work effectively in resolving problems
• Skill in effective management of clinic staff
• Skill in training/mentoring front office staff
• Skill in delegating work duties to staff
• Skill in creating/maintaining a professional and pleasant atmosphere
  
  
  

Abilities

• Ability to interact with management, physicians, and teammates at all levels and effectively.
• Ability to resolve customer service issues and identify areas of improvement
• Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff
• Ability to analyze workload requirements and schedule front office staff appropriately
• Ability to be able to meet deadlines in a fast-paced, quickly changing environment.
• Ability to act as gatekeeper and escalate relevant information to executives as needed.
• Ability to treat confidential information with appropriate discretion.
  
  
  

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel within community
  
  
  

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

Referrals increase your chances of interviewing at Advanced Spine And Pain (ASAP) by 2x

Get notified about new Office Manager jobs in Prescott, AZ.

Customer Service Representative - Prescott

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.