Assistant Manager, Student Accounts

Old Dominion University; Norfolk, Northern (VA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Old Dominion University in Norfolk, VA is seeking a staff member to supervise student account collections, third-party contracts, and billing functions, ensuring goals are met. You will work with collection agencies, oversee the billing process, and track receivables with strict adherence to applicable laws and university policies.

The role requires strong analytical, organizational, and communication skills, with experience supervising staff in a university financial office and knowledge of

Qualifications

• Experience supervising staff in collections or AR.
• Comprehensive experience in university financial office.
• Ability to analyze data and enforce policies.
• Familiarity with not-for-profit/government accounting preferred.

Responsibilities

• Supervise student account collections, third-party contracts, and billing.
• Collaborate with collection agencies and manage third-party billing.
• Track receivables and related metrics.
• Ensure compliance with laws, CAAP guidelines, and university policies.
• Provide staff training and identify process improvements.

Skills

FDCPA knowledge

FERPA knowledge

Accounts receivable

Microsoft Excel

Data analysis

Customer service

Tools

Banner

Financial systems

Microsoft Office

Job description

Staff and Administrative & Professional Faculty Applicants:

Contact Human Resources at:
[phone]
[e-mail]

Teaching and Research Faculty Applicants:

Contact Academic Affairs at:
[e-mail]

Position Information

Role Title

Role Code

Role Code 19032

Pay Band

Pay Band 05

Working Title

Position Number

Position Number 01371A

Department

Department FINANCE OFFICE

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

EEO Category B Professionals

Job Description

Supervise the student account collections, third-party contracts, and billing functions and ensure all established goals are met. Collaborate with collection agencies, manage the third-party billing process, and ensure quality control. Track receivables and related metrics. Ensure the collection of delinquent receivables in accordance with Commonwealth of Virginia code and the Department of Accounts – Commonwealth Accounting Policies and Procedures ( CAAP ) guidelines, federal law, and University policies. Provide guidance to other University departments on collection procedures. Supervise staff and provide continued training to promote professional growth, accurate processing, and excellent customer service. Identify and implement best practices and process improvements

Knowledge, skills and abilities

Working knowledge of the Fair Debt Collection Practices Act ( FDCPA ), Family Educational Rights and Privacy Act ( FERPA ) and account receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Proficiency with Microsoft Office applications, especially Excel. Ability to compile complex data in a clear and concise manner. Strong problem solving and analytical skills and ability to implement remedies as needed. Excellent interpersonal skills. Excellent written and oral communication skills and the ability to communicate complex material. Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks as well as meeting critical deadlines. Ability to analyze, interpret and implement federal, state and/or University regulations, policies, and procedures. Some knowledge of Generally Accepted Accounting Principles. Ability to analyze and interpret contracts. Ability to exercise sound judgment. Ability to effectively supervise staff.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some supervisory experience or equivalent experience in collections or accounts receivable. Comprehensive experience in university or large industry financial office. Some experience in financial reporting. Some experience in transactional accounting processes and reporting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Considerable experience in Banner. Considerable knowledge of Financial Aid, Student Services, Student Accounts and collections, or related background. Considerable knowledge in Accounting, Finance, Business Administration, or an equivalent combination of education and/or experience. Some Not-for-profit or government accounting experience preferred.

Conditions of Employment

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
This position is required to complete a Statement of Personal Economic Interest upon hire in accordance with the Code of Virginia.

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number

Job Requisition Number S03183

Job Open To

Job Open To General Public

Open Date

Open Date 01/12/2026

Close Date

Open Until Filled Yes

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * What experience do you have working with third-party sponsors or agencies (e.g., employers, government agencies, military benefits, international sponsors)?

  (Open Ended Question)

• * Describe your experience working with external collection agencies, including account placement, monitoring performance, ensuring compliance with institutional policies, and resolving disputes.

  (Open Ended Question)

• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No
• * Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions:
Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Cultureat [phone] or [e-mail] .
Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail] .