Office Manager

Mass Mutual Life Insurance Company; New York (NY); On-site; USD 73,000 - 92,000; Full time

Job summary

MassMutual is seeking a motivated Workplace Facilities Operations Specialist to support the New York office operations. This full-time role includes welcoming guests, facilitating onboarding, providing meeting support, and managing vendor relationships to ensure a positive workspace experience. Ideal candidates will have strong organizational skills and a focus on excellent customer service.

Benefits

Networking opportunities

Access to learning content

Regular meetings with the Workplace Experience Team

Qualifications

• 5+ years of office experience required.
• Ability to regularly stand for periods and provide office tours.
• Proficiency in handling various administrative tasks.

Responsibilities

• Welcome and greet guests in the office.
• Provide onsite meeting support and assistance.
• Process work order requests and manage vendor relationships.

Skills

Customer Service

Organization

Interpersonal Skills

Communication

Resourcefulness

Patience

Education

High School Diploma or GED

Job description

Workplace Experience Team

Full-Time

New York, NY

The Opportunity

As a Workplace Facilities Operations Specialist you will be responsible for the New York 2 Park Avenue office operations. MassMutual is seeking a motivated individual to work on the Workplace Experience Team. The role will be to provide facilities support to MassMutual employees.

The Impact

MassMutual is seeking a motivated individual to join the Workplace Experience Team to provide an positive in-office experience.

Key Responsibilities Include

• Welcome and greet guests
• Work with HR/Onboarding to support employees on their Day 1 in the office
• Provide onsite meeting support/assistance for the NY office
• Assist Space Design team with moves, adds, and changes
• Provide feedback to the Space team on changes to the office
• Ad Hoc support and requests for employees
• Process work order requests: visitor clearance, maintenance, issues, COI
• MM security onsite liaison
• Manage third party vendor badge process for NY, Boston, and Springfield campuses
• Monthly AED inspections
• OER plan coordinator
• Badges; new badges, lost badges, badge issues
• Respond to email requests received in a timely manner
• Budgetary support
• Vendor relationship management
• Backup invoice processing for Boston campus
• Order and track kitchen supplies and snack program to remain within budget provided
• Procurement liaison
• Contract reviews
• Negotiate new contracts and rates for contract renewals with procurement support
• Manage locker assignments and resets (as needed)
  
  

The Minimum Qualifications

• High School Diploma or GED
• 5+ years of office experience
• Job requires employee to regularly stand for periods of time and provide office tours
• Job requires employee to sit for periods of time to process email request, and various administrative tasks
  
  

The Ideal Qualifications

• 10+ years of relevant experience
• High degree of customer service ability
• Works well with minimal direct supervision
• Excellent communication and interpersonal skills
• Organized and resourceful
• Customer focused
• Self-starter
• Patience and ability to remain calm during stressful situation
  
  

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Workplace Experience Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
  
  

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $73,000.00-$92,000.00