Office Manager

Ace Handyman Services Jersey Shore; New Jersey; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation

Performance bonuses

Company credit card

Advancement and growth opportunities

Regular pay reviews

Plus more!

Job summary

Ace Handyman Services Jersey Shore is seeking an Office Manager to organize daily operations, educate customers on services, and align craftsmen with client needs. No construction experience required, with opportunities for advancement within a national organization that values local franchise flexibility.

The role focuses on inbound/outbound customer education, scheduling efficiency, and strong problem solving to ensure a smooth customer journey.

Qualifications

• Handles customer education and inquiries professionally.
• Ensures efficient daily operations and scheduling.
• Develops and maintains positive relationships with stakeholders.

Responsibilities

• Respond to leads and inquiries promptly.
• Coordinate schedule and materials for craftsmen and projects.
• Assist owner with hiring, training and evaluations.

Skills

Customer service

Organization

Scheduling

Communication

Sales education

Tools

Canva

WebScheduler/Dispatch software

Job description

Job Description

Job Description

Administrative professionals, are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Manager to ensure efficient and smooth daily operations.

In this role, you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED, but definitely helpful! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer a highly competitive compensation, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Here is just some of what we have to offer:

• Vacation
• Performance bonuses
• Company credit card
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Job Responsibilities

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Handles customer service issues as they arise
• Answer phones, review inbound emails, respond to customer calls and online leads in timely manner
• Keep Field staff updated on schedule changes in the office and communicate schedule adjustments as needed
• Partner with owner on hiring, training and evaluating the craftsman
• Work with field manager to ensure adequate new craftsmen shadowing assignments prior to assigning craftsmen solo projects
• Utilizing our dispatching & schedule management software
• Returning customers’ calls as needed and following up with past customers
• Develop and lead AHS Jersey Shore "Safety Team" and ensure safety metrics tracked and safety manual is kept updated
• Assist the owner on other duties as assigned
• Build positive relationships with leaders, office staff, craftsmen, customers, sub-contractors and suppliers
• Stay current on latest software and AHS best practices for office to drive process efficiencies
• Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs. Drive high bookings rate and labor hours per day to maximize income for craftsmen and profit. Ensures account receivable are kept at below target level
• Performing paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey
• Write thank you notes as follow up to each work order
• 11 Month Warranty Calls Personnel
• Manages Craftsman/Apprentice time off requests and WebScheduler accommodations
• Dispatch work orders at the end of each day
• Conduct phone interviews with potential employees, then participate in face-to-face interviews
• Conduct new hire orientation
• Maintain employee records and communicate changes to PEO
• Solve operational problems as they happen
• Monitor & order office supplies & marketing supplies as needed
• Face-to-Face networking (8-10 hours per week)
• Daily/Weekly social media updates
• Photo Uploads – Create before and after pictures via Canva for Google Business Profile
• Design quarterly existing