Office Manager

Service Corporation International; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the funeral services industry is seeking an experienced administrator to manage operations at their Miami location. This role includes supervising staff, handling accounting processes, and ensuring compliance with policies. Ideally, candidates will have a strong background in administrative management with a focus on customer service. Bilingual candidates in Spanish are preferred to enhance communication with diverse clients.

Qualifications

• 5 years of administrative management experience with a strong customer service focus.
• 3 years bookkeeping and clerical accounting experience.
• Strong communication skills required, bilingual in Spanish.

Responsibilities

• Direct supervision of support staff while managing operations.
• Oversees accounting support functions including collections and billing.
• Administers HR processes and facilitates vendor coordination.

Skills

Communication

Customer service

Organizational skills

Problem solving

Bilingual in Spanish

Education

High school diploma or equivalent

Completion of a diploma training program

Tools

MS Project

Database software

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manages, delegates, and performs the overall administrative function of a funeral home, cemetery and or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products are provided.

JOB RESPONSIBILITIES

• Direct supervision of two or more full time employees
• In accordance with company policies and procedures oversees processing of accounting support functions including: collections, billing, verifications and payments of invoices, petty cash
• Assigns processing orders and controls storage inventory
• Coordinates the completion and filing of various forms and reports; verifies accuracy
• Administers local HR processes as applicable
• Collaborates and supports all other departments within the business unit
• Reviews time cards and administers corporate payroll policies and procedures
• Facilitates vendor coordination and supervision
• Pulls monthly reports for key performance indicators
• Trains staff in processes and procedures
• Processes expense reports and tracks Capital Expenditure Authorizations
• Conducts Sarbanes Oxley (SOX) Audits
• Assists Associates in ensuring all documentation is SOX compliant
• Maintains vehicle records and licenses
• Updates General Price Lists and approves contracts as necessary
• Manages Alarm Systems including codes, working order, etc.
• Monitors document retention policies and disposes of expired documents in a secure manner
• Prepares customer statements
• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
• Assures compliance with all company policies and procedures

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• Completion of a diploma training program at a college or technical school preferred

Experience

• 5 years of administrative management experience with a strong customer service focus
• 3 years bookkeeping, general office, clerical accounting, and Accounts Payable experience
• MS Project management and database software experience or equivalent

Knowledge, Skills and Abilities

• Ability to multi task and set priorities
• Ability to work flexible hours as needed
• Ability to work with minimal supervision
• Ability to display compassion and remain calm in stressful situations
• Working knowledge of office equipment including, calculators, copiers, printers, and fax machines
• Communication skills both orally and in writing
• Customer service skills
• Organizational and problem solving skills
• Understands confidential matters and documents
• Bilingual in Spanish required

Postal Code: 33135 Category (Portal Searching): Operations Job Location: US-FL - Miami