Office Manager

Boxer Exteriors; Illinois; Hybrid; USD 95,000 - 135,000; Full time

Job summary

Boxer Exteriors is seeking an Administrative Operations Supervisor/Manager to oversee administration, sales coordination, scheduling, customer follow-up, production support, and internal team accountability across roofing projects. This is a hands-on leadership role requiring strong organizational and people-management skills to align multiple teams toward common goals.

You will work closely with ownership and leadership to keep operations organized, compliant, and profitable.

Qualifications

• Roofing/construction/contractor operations experience preferred.
• Previous supervisory or team management experience required.
• Experience coordinating multiple roles (coordinators, sales support, crews).
• Strong understanding of roofing workflows: estimates, scheduling, permits.
• Ability to manage multiple jobs and priorities without reminders.
• Strong written and verbal communication skills.
• Comfortable holding team members accountable professionally.
• Experience with CRM, task management, scheduling software preferred.

Responsibilities

• Manage and supervise the support teams.
• Oversee daily workflows from lead intake to follow-up.
• Ensure tasks have clear owners and deadlines.
• Coordinate between sales, production, office, estimators, customers, vendors.
• Track jobs, estimates, customer communication, materials, permits.
• Identify bottlenecks and help build better SOPs and processes.
• Support leadership by preparing updates and priorities.
• Monitor team performance and elevate issues when needed.
• Improve customer experience with timely, professional communication.
• Maintain documentation in CRM and internal systems.

Skills

Leadership

Operations Mgmt

Cross-functional

CRM

Communication

Tools

CRM software

Project management software

Job description

Job Description

Job Description

Administrative Operations Supervisor/Manager

Company: Boxer Exteriors
Location: 1 Day in Person - Remainder Work from Home
Job Type: Full-Time Exempt
Schedule: Monday–Friday

About the Role

Green Attic is hiring a Chief of Staff to help run and supervise the departments across administration, sales coordination, scheduling, customer follow-up, production support, and internal team accountability.

This is not a basic admin role. We need someone who can manage people, organize chaos, follow up without being reminded, and make sure the roofing team is moving in the same direction. The right person must be comfortable supervising roofing admins, sales, vendor support, and other team members involved in the workflow.

You will work closely with ownership and leadership to keep roofing operations organized, accountable, and profitable.

What You'll Own

• Cross-business administration: Serve as the central point of contact compliance, and operational needs across all businesses.


• Payroll & contractor compliance: Manage and oversee contractor documentation across all entities — ensuring proper classification, timely filing, and clean records.


• HR & people operations: Support hiring, onboarding, benefits administration, and basic HR compliance across the businesses.


• Vendor & contract management: Negotiate, track, and manage vendor agreements, subscriptions, leases, and service contracts.


• Financial administration support: Work closely with bookkeeping/accounting to ensure invoices, expenses, and records are accurate and current across entities; flag discrepancies and inefficiencies.


• Process & systems building: Identify where each business lacks structure (SOPs, filing systems, tracking tools) and build it — you're creating order, not just maintaining it.


• Owner support: Act as a true chief of staff to the owner — managing priorities, following through on action items, and representing the owner's interests across the businesses.


• Special projects: Take ownership of initiatives that span multiple businesses — new entity setup, licensing/permitting, insurance renewals, lease negotiations, etc.

Key Responsibilities

• Manage and supervise the support teams.


• Oversee daily workflows from lead intake, estimate coordination, scheduling, production handoff, customer updates, and follow-up.


• Make sure tasks are assigned clearly, deadlines are followed, and team members are held accountable.


• Coordinate between sales, production, office, estimators, customers, vendors, and subcontractors.


• Track jobs, pending estimates, customer communication, material needs, permit/status issues, and unresolved follow-ups.


• Identify bottlenecks in the production department and help create better systems, SOPs, checklists, and task processes.


• Support leadership by preparing updates, organizing priorities, and making sure important issues do not get lost.


• Monitor team performance and elevate issues when work is late, unclear, incomplete, or poorly communicated.


• Help improve customer experience by making sure communication is timely, professional, and accurate.


• Maintain strong documentation inside company systems such as CRM, task management tools, shared drives, and internal communication channels.

Required Experience

• Roofing, construction, restoration, home services, or contractor operations experience is preferred.


• Previous supervisory or team management experience required.


• Experience managing people- coordinators, sales support, crews, project coordinators, or operations staff strongly preferred.


• Strong understanding of roofing workflows, including estimates, customer communication, scheduling, materials, crews, permits, supplements, or production coordination.


• Ability to manage multiple jobs, people, and priorities without constant reminders.


• Strong written and verbal communication skills.


• Comfortable holding team members accountable in a direct and professional way.


• Experience with CRM, task management, scheduling, or project management software preferred.

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