Office Manager

Jobtailor; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Embrace is seeking an Office Coordinator to manage the front desk, greet employees and visitors, and ensure a welcoming, well‑organized workplace in Cleveland. You will oversee guest arrivals, building access, check-in, and on‑site navigation.

Coordinate meetings, room setup, A/V, catering, mail, and supplies, and support onboarding and on‑site events. The role requires confidentiality, strong organizational skills, proactive problem solving, and clear communication.

Qualifications

• Front desk and visitor management experience.
• Experience coordinating meetings and events.
• Experience handling confidential information.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as primary in-office contact for employees and visitors.
• Manage guest arrivals, access, check-in, and on-site navigation.
• Oversee end-to-end meeting readiness including room setup, tech, catering.
• Coordinate food and beverage for meetings and events.
• Support office-wide events with leadership on planning and execution.
• Liaise with property management for building-related needs.
• Maintain a professional front desk and mail routines.

Skills

Confidentiality Management

Event Coordination

Organizational Skills

Communication Skills

A/V Technology Setup

Tools

Meeting Technology

A/V Setup

Office Administration Tools

Job description

Requirements

• Serve as the primary in-office point of contact, ensuring a professional and welcoming experience for employees and visitors.
• Manage guest arrivals (pre-arrival and the day of), building access, visitor check-in, and on-site navigation.
• Maintain an organized, professional front desk that creates a strong first impression of the office and Embrace brand.
• Oversee end-to-end meeting readiness, including room setup, technology, material and asset assembly, catering, and travel accommodations, for both guests and Embrace employees.
• Coordinate all food and beverage arrangements, from small meetings to larger-scale catering needs.
• Partner with the Director of Strategic Communications and Executive Operations to support office-wide events and programs such as employee life-event gifting, team gatherings, holiday parties, and other culture-focused programs, including planning coordination, setup, teardown, and day‑of execution.
• Act as the primary liaison with property management for building-related needs to ensure the building and office keep a safe, efficient, and professional environment for all.
• Demonstrates exceptional judgment when responding to inquiries, and protecting sensitive information while providing appropriate support and guidance.
• Maintain a high standard of organization and readiness across shared spaces, ensuring basic office needs, supplies, and essential items are available.
• Manage mail (scanning in mail for our claims and HR teams, in addition to delivering mail to employees’ desks) coordinating deliveries and shipments, and general office administration needs.
• Support onboarding and in-office experiences for new hires (desk readiness, first-day coordination).
• Other duties as assigned.

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing office operations, guest experiences, and event coordination. Maintains confidentiality and professionalism in handling sensitive information and interactions with employees and leadership.

Highest-signal resume keywords

• Confidentiality Management
• Event Coordination
• Organizational Skills
• Communication Skills
• A/V Technology Setup

ATS Optimization Keywords

Soft Skills

• Professionalism
• Problem-Solving
• Proactive Nature
• Interpersonal Skills

Industry Keywords

• Guest Management
• Office Operations
• Event Planning
• Building Liaison
• Employee Onboarding

Tools & Technologies

• Meeting Technology
• A/V Setup
• Office Administration Tools