Office Manager – Customer & Operations Leader

Ace Handyman Services Atlanta Intown East; Chamblee (GA); On-site; USD 39,000 - 44,000; Full time

Job summary

Ace Handyman Services Atlanta Intown East in Chamblee, GA is hiring an Office Manager to join a fast-paced, customer-focused team. You’ll handle inquiries, scheduling, and office operations with a focus on delivering an exceptional client experience.

No construction experience required; training provided. The role offers full-time hours, competitive hourly pay, a supportive local employer backed by a trusted brand, and opportunities to grow into leadership.

Qualifications

• 3+ years of experience in sales, customer service, call center, or high-volume phone support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and Microsoft Teams.
• Experience scheduling or dispatching service technicians preferred.
• College degree or equivalent work experience preferred.

Responsibilities

• Answer incoming customer calls and educate homeowners about our services.
• Provide estimates over the phone and schedule appointments.
• Manage technician schedules to maximize efficiency and customer satisfaction.
• Use our CRM system to document customer information and project details.
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues.
• Handle warranty calls, data entry, and other administrative tasks.
• Assist with day-to-day office operations to ensure an exceptional customer experience.

Skills

Customer service

Sales experience

Organization & multitasking

Verbal & written communication

Microsoft Office / Teams

Education

College degree or equivalent

Tools

Microsoft Office

Microsoft Teams

CRM system

Job description

Ace Handyman Services Atlanta Intown East in Chamblee, GA is hiring an Office Manager to join a fast-paced, customer-focused team. You’ll handle inquiries, scheduling, and office operations with a focus on delivering an exceptional client experience.

No construction experience required; training provided. The role offers full-time hours, competitive hourly pay, a supportive local employer backed by a trusted brand, and opportunities to grow into leadership.