Workplace & Office Operations Manager

groundcover; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

groundcover is seeking a Workplace & Office Operations Manager for our Boston office. You will be the operational heartbeat, owning the end-to-end office experience, vendor relationships, and space management.

As we scale, you will help define how we work and shape the culture of a fast-growing cloud-native observability company. You will manage daily facilities operations, budgets, and events, collaborating with Sales, People, and Finance to ensure a productive and engaging workplace for 60+

Qualifications

• 3–5 years of office management or workplace operations experience.
• Ability to own initiatives and operate in ambiguity.
• Strong vendor negotiation and relationship management.
• Excellent interpersonal skills and reliability.
• Experience coordinating onboarding or events is a plus.

Responsibilities

• Run daily office operations across facilities, supplies, vendor relationships, and building management.
• Own the office budget and vendor contracts for services.
• Negotiate with service providers and manage lease-related relationships.
• Coordinate onboarding logistics, team meals, and offsites.
• Ensure health and safety standards and act as point of contact for security and emergency protocols.
• Partner with VP of Sales, People, and Finance to align operations with headcount and culture plans.
• Foster Boston office culture through all-hands support and events.

Skills

Office management

Vendor management

Cross-functional collaboration

Operational budgeting

Onboarding/events coordination

Job description

We're not here to blend in.

groundcover is redefining cloud-native observability with eBPF - delivering full-stack monitoring for Kubernetes environments at dramatically lower cost and complexity than anything else on the market. Our Boston office is the commercial engine of that mission: it's where our sales, solutions, and GTM teams live, build pipeline, and close deals.

Behind every high-performing team is someone who makes the office work. That's this role.

As our Workplace & Office Operations Manager, you'll be the operational heartbeat of our Boston office - the person who makes 60+ sellers ,and marketing professionals feel like they can focus entirely on their day to day. You'll own the physical space, the vendor relationships, the culture moments, and the systems that keep everything running. This isn't a role for someone who maintains the status quo. It's for someone who builds, improves, and takes pride in the details.

As we scale the Boston team from 25 onward, this role grows with us - with the opportunity to build out the ops function, define how we work, and shape the culture of a Series B company on a steep trajectory.

What You'll Own

The office, end to end:

Run daily operations across facilities, supplies, vendor relationships, and building management. Be the first to notice what's not working and the first to fix it. Own our lease relationship and negotiate with service providers.

The employee experience:

From day-one onboarding logistics to team lunches, offsites, and the rhythm of the week - you'll create the environment where people do their best work. You'll coordinate with People and IT to make new-hire arrivals seamless and departures smooth.

Budget and vendor management:

Own the office budget, track spend, and make smart tradeoffs. Manage vendor contracts for everything from cleaning and security to catering and equipment. Build relationships, not dependencies.

Safety and compliance:

Ensure the office meets health and safety standards. Act as the point of contact for building security, fire safety, and emergency protocols.

Cross-functional partnership:

Work closely with our VP of Sales, Head of People, and Finance team to align office operations with company headcount plans, events, and culture initiatives. Be a trusted partner - not a back-office function.

Culture and events Own our Boston office culture moments:

all-hands support, team celebrations, guest experiences, and the day-to-day things that make this a place people are glad to come to.

Requirements:

• 3-5 years of experience in office management, workplace operations, or a similar role - ideally at a fast-growing startup or tech company
• Someone who thrives with ownership and ambiguity; you don't wait to be told what needs doing
• Strong vendor management and negotiation skills - you know how to get the best deal and hold people accountable
• A natural connector with excellent interpersonal skills; you're the person everyone knows and trusts
• Detail-oriented without being rigid - you can hold a lot of moving parts and stay calm when priorities shift
• Experience supporting onboarding, events, or executive coordination is a plus

Important: this is a full-time, in-office role

Our Boston office is where the team actually builds - and this role is central to that. We're looking for someone who wants to be present, who sees in-office ownership as a feature of this job rather than a constraint. If that resonates with you, this is the right role.