Office Manager

Iowa Central Electric; Alden Township (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Iowa Central Electric is seeking a full-time Office Manager to oversee daily office operations at our Alden, IA location. You will greet customers, handle phone and email inquiries, manage scheduling, invoicing, and records, and support leadership with basic accounting tasks.

With a focus on professionalism and service, you will maintain procedures, ensure policy compliance, and contribute to a positive office culture, working on-site in Alden, IA.

Qualifications

• Must have strong communication and interpersonal skills with customers, vendors, and team members.
• Experience as Administrative Assistant and Office Administration including scheduling and documentation.
• Proficiency with common office equipment (printers, copiers, phones, computer systems).
• Proven customer service skills with focus on responsiveness and professionalism.
• Proficiency with Microsoft Office or similar tools and ability to learn new systems.

Responsibilities

• Greet and assist customers in person and over the phone.
• Manage scheduling, invoicing, and records keeping.
• Coordinate communications between team members, customers, and vendors.
• Organize office supplies and equipment; support leadership with reports and basic accounting.
• Maintain office procedures and ensure compliance with company policies.

Skills

Communication

Administrative Assistance

Office Administration

Customer Service

Microsoft Office

Office Equipment

Organizational Skills

Reliability

Confidentiality

Education

High school diploma

Post-secondary business training

Tools

Accounting software

Job description

Company Description

Iowa Central Electric serves communities across the Midwest with dependable, customer-focused electrical services. With locations in Alden, IA, and Maxwell, IA, the company is positioned to provide timely, local support tailored to residential, commercial, and agricultural needs. Team members are encouraged to build strong relationships with customers and take pride in contributing to the safety and reliability of essential electrical infrastructure. Iowa Central Electric values professionalism, community engagement, and responsive service, creating a supportive environment for employees who want to make a meaningful local impact.

Role Description

The Office Manager is a full-time, on-site role based in Alden, IA, responsible for overseeing day-to-day office operations and supporting a smooth, efficient workplace. This position manages administrative tasks such as scheduling, recordkeeping, invoicing, and maintaining files and documentation. The Office Manager coordinates communication between team members, customers, and vendors, ensuring inquiries are handled promptly and professionally. Daily responsibilities include greeting and assisting customers, managing phone and email correspondence, organizing office supplies and equipment, and supporting leadership with reports and basic accounting tasks. The role also helps maintain office procedures, ensures compliance with company policies, and contributes to a positive, service-oriented office culture.

Qualifications

• Strong Communication and interpersonal skills to interact effectively with customers, vendors, and team members.
• Demonstrated experience in Administrative Assistance and Office Administration, including scheduling, documentation, and basic record management.
• Ability to operate and maintain common Office Equipment such as printers, copiers, phones, and computer systems.
• Proven Customer Service skills, with a focus on responsiveness, professionalism, and problem-solving.
• Proficiency with office software (e.g., Microsoft Office or similar tools) and comfort learning new systems.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
• Experience in a service-oriented or construction/electrical industry environment is beneficial.
• High school diploma or equivalent required; post-secondary training in business, administration, or a related field is a plus.
• Reliability and ability to work on-site in Alden, IA, with a commitment to maintaining confidentiality and professionalism.