Office Mail & Customer Service Associate I

Canon U.S.A., Inc.; San Jose (CA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Positive work environment

Employee discounts

Job summary

Canon U.S.A., Inc. is seeking an Office Service Representative I in San Jose, CA. This role handles mail, packages, and interoffice tasks, while supporting reception and basic copy center duties to ensure smooth office operations.

Under supervision, you will manage mail flows, supplies, and copying/faxing tasks, and contribute to a positive client environment through reliable administrative support.

Qualifications

• High school diploma or equivalent required.
• 0-1 year experience in mailroom or professional office environment.
• Some knowledge of metering, weighting, logging and other shipping procedures preferred.
• Some computer skills preferred.
• Ability to work overtime and meet deadlines.

Responsibilities

• Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification and relationship building.
• Receive, sort, and deliver all incoming mail and packages to assigned floors within established time frames.
• Wrap, weigh, affix postage and dispatch all outgoing mail and packages per postal regulations.
• Organize and distribute supplies, verify and log orders, monitor inventory and keep the supply area neat.
• Provide reception duties such as answering phones, greeting visitors, and assisting with administration tasks.
• Learn new features of copying machines, faxes, scanning and shipping equipment as the site evolves.

Skills

Customer service

Mail handling

Office administration

Reception

Clerical skills

Education

High school Diploma or equivalent

Tools

Photocopier

Fax/Scanner

Job description

Canon U.S.A., Inc. is seeking an Office Service Representative I in San Jose, CA. This role handles mail, packages, and interoffice tasks, while supporting reception and basic copy center duties to ensure smooth office operations.

Under supervision, you will manage mail flows, supplies, and copying/faxing tasks, and contribute to a positive client environment through reliable administrative support.