IT Support Technician (Contract)

Vaco Recruiter Services; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Job summary

Vaco Recruiter Services is seeking an IT Support Technician in Phoenix, Arizona. This role involves providing high-quality technical support and managing user accounts and devices to ensure seamless access to technology across the organization. Candidates should have over 2 years of experience and strong troubleshooting skills in various environments including Windows and macOS. Opportunities for career development and a range of benefits are provided.

Qualifications

• 2+ years of experience in IT support or help desk.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience supporting Windows, macOS, iOS, and Android environments.

Responsibilities

• Provide high-quality technical support across devices.
• Manage the lifecycle of user accounts and devices.
• Collaborate with internal teams to resolve escalations.

Skills

Troubleshooting skills

Proactive problem-solving

User support across devices

Tools

Zendesk

Jira

Microsoft 365

Job description

IT Support Technician

Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands‑on, solving problems in real time, and making a direct impact on the day‑to‑day experience of employees across the organization.

You’ll be a key partner to the business—ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you’ll play an important role in improving processes, strengthening systems, and helping create a more efficient and user‑friendly environment overall.

What You’ll Do

User Support & Experience

• Serve as a go‑to resource for employees, delivering responsive and high‑quality technical support across devices and systems
• Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications
• Own support requests end‑to‑end, ensuring timely resolution and a strong user experience
• Follow up with users to confirm issues are fully resolved and identify opportunities to improve

Technology Operations

• Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding
• Oversee device lifecycle processes—from setup and deployment to maintenance and retirement
• Maintain accurate inventory of hardware, software, and licenses
• Ensure conference rooms and collaboration tools are consistently functional and ready for use

Continuous Improvement & Team Collaboration

• Partner with internal technology teams to resolve escalations and support broader initiatives
• Identify recurring issues and recommend practical improvements to systems, workflows, and documentation
• Contribute to building scalable processes that enhance efficiency and reduce support volume over time
• Create and maintain clear documentation for both internal use and end‑user guidance

What You Bring

Required

• 2+ years of experience in an IT support, help desk, or similar technical role
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience supporting Windows, macOS, iOS, and Android environments
• Familiarity with the Microsoft 365 ecosystem
• A proactive, solutions‑oriented approach with a strong sense of ownership

Preferred

• Experience working with ticketing systems such as Zendesk, Jira or ServiceNow
• Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.)
• Familiarity with RMM tools and remote support platforms
• Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.)
• Relevant certifications (CompTIA A+, Network+, or similar)

Compensation and benefits: The salary range for this role is not disclosed in this posting. The candidate may be eligible for discretionary bonuses. Benefits include medical, dental, and vision coverage and participation in the company’s 401(k) retirement plan.