Office IT Helpdesk Technician — Collaborative, Growth‑Driven

Goodwyn Mills Cawood LLC; Montgomery (AL); On-site; USD 42,000 - 58,000; Full time

Job summary

Goodwyn Mills Cawood (GMC) in Montgomery, AL, seeks an IT Helpdesk Technician to be the first contact for users needing technical support by phone or email. You’ll provide frontline IT help, configure devices, and work with a multidisciplinary team to deliver reliable tech services.

The role emphasizes teamwork, problem solving, and the ability to learn new software. Travel up to 10% may be required; the office-based position offers growth within GMC Montgomery.

Qualifications

• Bachelor9s degree in related field, preferred.
• 5+ years of experience, preferred.
• Good understanding of computer systems, mobile devices, and other tech products.
• Experience with active directory.
• Experience mapping network drives and printers.
• The ability to diagnose and resolve basic technical issues.
• Good troubleshooting skills over the phone or e-mail.
• The ability to learn custom software packages as needed.
• The ability to work independently and self-managed.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone or email.
• Configure and maintain user desktops, laptops, and iPhone devices and keep them updated with new software and security patches.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in Kaseya.
• Walk the customer through the problem-solving process.
• Pass on any feedback or suggestions from customers to the appropriate internal team.

Skills

Troubleshooting

Communication skills

Independent / self-managed

Team collaboration

Education

Bachelor9s degree in related field

Tools

Active Directory

Kaseya

Job description

Goodwyn Mills Cawood (GMC) in Montgomery, AL, seeks an IT Helpdesk Technician to be the first contact for users needing technical support by phone or email. You’ll provide frontline IT help, configure devices, and work with a multidisciplinary team to deliver reliable tech services.

The role emphasizes teamwork, problem solving, and the ability to learn new software. Travel up to 10% may be required; the office-based position offers growth within GMC Montgomery.